SUMMARY
The Artist Relations and VIP Services Manager (Manager) will be responsible for overseeing key aspects of the company's relationship with the Artist and their management team, including fulfillment of rooming and rider requirements, logistical and travel arrangements and other requests as necessary. In addition, the Manager will coordinate VIP events and experiences for the company's high-profile VIP guests, clients and ticketholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Artist Relations:
Owner of all Artist/Management/Band/Crew rooming needs, including booking Artist/group accommodations at multiple hotels and all associated budgeting and accounting.
Responsible for advancing and fulfilling the hospitality, amenity and logistical requests for Artists when in residence
Establish and maintain positive working relationships with members of Artist's touring and management teams to build clear channels of communication
Proactively address any rider requirements / requests that may require further clarity or detail
Develop deliverables to support fulfillment of Artist rider including approval matrix, critical path, budget, etc.
Establish and maintain positive working relationships with key venue / property / 3 rd Party stakeholders (VIP Services, Concierge, Transportation, Aviation, F&B Management, Nightlife, Security, etc.) to ensure seamless integration of support as needed and ability to fulfill last- minute requests
VIP Services:
Responsible for developing plans to support the company's VIP guest strategy around the Artist residency, including all rooming requirements
Organize, coordinate and manage all aspects of Artist VIP meet and greet, receptions and other related events
Serve as the key point of contact for implementing benefits / amenities offered as part of a large group purchases or similar
Help familiarize key stakeholders with the Venue's VIP package offerings / amenities and streamline any processes towards confirming benefits
Maintain role of primary on-site contact for all SMT and other company senior executives, VIP purchasers, celebrities, industry executives, sponsorship partners, etc., to include:
Pre-arrival messaging
Ticket / credential pick-up process
Venue entry and seating assistance
Beverage service
Exit strategy and assistance
Post-event follow-up
General:
Lead post-event evaluation of Artist and VIP relations for combined event postmortem report
Cross-functional cooperation with other venue leaders on planning and other related issues
Continually seek improvements in operations and guest service standards through learnings and, where possible, best-in-class industry practices and trends
Compile relevant expense and financial information for reporting on post-show settlement, budgeting, reimbursement and / or AP
Other projects as assigned by the Director of Operations
ADDITIONAL DUTIES/JOB DIMENSIONS
The position will work non-traditional hours planning for and supporting performances in the venue. The position will operate in a dynamic, fast paced, and at times stressful, environment and will be expected to manage multiple projects simultaneously while demonstrating judgement on prioritization. Requires a highly energetic, detail-oriented self-starter who can work as a member of a team to solve problems and create in-person experiences that make lasting impacts.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Minimum 5 years of group room-booking experience, including relevant hotel booking systems. Minimum 3 years of venue and / or live event and / or touring experience, with at least 1 year in a Lead, Supervisor or Management role. Must possess excellent planning, management and problem-solving skills. Experience with developing and maintaining budgets a plus.
CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify for, obtain and maintain any necessary licenses.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to effectively write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
REASONING ABILITY
Ability to apply common sense and understanding in order to effectively carry out written or oral instructions.
OTHER SKILLS AND ABILITIES
Ability to work in a drug free environment and pass a chemical dependency test as required. Must possess a basic understanding of Excel, Word and PowerPoint applications.
PHYSICAL DEMANDS
Ability to climb stairs and stand for long periods of time. The position also requires substantial walking, bending, and lifting. The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IMPORTANT NOTICE
Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
Upon employment, all employees are required to fully comply with Caesars Entertainment policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
The Artist Relations and VIP Services Manager (Manager) will be responsible for overseeing key aspects of the company's relationship with the Artist and their management team, including fulfillment of rooming and rider requirements, logistical and travel arrangements and other requests as necessary. In addition, the Manager will coordinate VIP events and experiences for the company's high-profile VIP guests, clients and ticketholders.
