What You Will Do
The Manager, GTM Systems Administration is responsible for organizing, building, understanding, advising, and leading projects across the GTM Systems tech stack. This position will also be responsible for system administration, product and development planning, and other related tasks as needed.
Your Day-to-Day Essential Duties
Assist cross-functional teams and internal resources to define process requirements and change requests related to the sales processes
Develop process documentation.
Support priorities and functionality planning set by strategy, support integrations across GTM tech stack
Monitor system performance, data integrity and user activity to make recommendations and deploy continuous improvements
Manage roles, system access and other tasks in GTM Systems (Salesforce,Zuora,HubSpot,Gainsight)
Serve as a leadership resource for internal stakeholders and end users to field questions, troubleshoot issues, and resolve problems.
Oversees data integrity within GTM Systems through data import management, data auditing, cleanup and deduping
Workflow management with focus on sustainable, scalable processes
Provide business requirements and prioritization to product and development teams
Participate in the development planning process
Data reporting as requested
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform
What You Bring to the Team
3+ years of systems administration experience (Salesforce, Zuora, HubSpot, Gainsight)
3+ years prior leadership and management experience
Proven ability to work cross-functionally to understand business requirements & translate them to effective use of applications
Clear communication with excellent written, verbal, & listening skills
Ability to work independently & collaboratively with multiple stakeholders while juggling multiple projects end-to-end
Exceptional analytical & problem-solving skills with the ability to intuitively diagnose issues using data
Excellent critical thinking skills; must be able to evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to general understanding, & distinguish user requests from underlying true needs
Self-starter who takes the initiative to bring solutions to a complex problem
Strong attention to detail, especially as it relates to change management & releases of system improvements/updates
Comfortable navigating ambiguity & tight deadlines
Proficient user of Microsoft Suite (Excel, PowerPoint); knowledge of other reporting tools is a bonus!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Operations
