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Internal Consulting Group Manager, SVP
2 years ago

**Internal Consulting Group Manager, SVP**


As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.


**Citi Shared Services (CSS)** is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations. We also deliver excellence in mission-critical, global products and local services for 84 countries. Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citis businesses and operational units. Our diverse profile of products and services touches every Citi employee.


Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar. We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset. 90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home. Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community. We are long-standing champions of diversity, which is consistently reflected in our decisions and actions. Our employees value meritocracy demonstrate passion for growth and development, and model dignity and respect for all.


Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. Well enable growth and progress together.


**Internal Consulting, SVP**


+ The SVP is part of the core member of Citis internal consulting (IC) organization. The key roles of the internal consulting organization are to lead significant programs in partnership with Citis functional and business unit leadership; to develop Citis approaches and methods; to build change capabilities across Citi; and to engage Citi employees at all levels in transformational change.

+ The SVP uses methodologies to deliver and support specific Citi operating model and business process improvement projects and programs. Projects will vary in size, duration, and complexity; will have measurable business value outcomes; and will have senior management to Executive-level sponsorship.

+ In addition to participating on operating model, process improvement and process transformation projects and programs, the SVP owns specific workstreams to ensure delivery against project objectives, provides support as a thought leader in methodologies relative to process analysis, design, and implementation approaches and methods to be leveraged on projects undertaken by the internal consulting organization. As such, the individual is expected to support IC Senior Leadership in building the internal consulting teams approach for delivery of operating model, process improvement and process transformation.

+ The performance of the SVP will be measured by a combination of individual and team metrics including value return on process improvement and transformation projects and programs, stakeholder feedback, and contribution to thought and team leadership.


**RESPONSIBILITIES:**


+ Support IC Leadership to scope and launch operating model, process improvement and process transformation projects, applying agile principles, by identifying business needs, validating key pain points, and determining the business case for change. Use hypotheses development, data analysis / analytics, and process mapping tools and methods to establish project scope and potential value. Conduct and incorporate research and competitive analysis as required.

+ Support IC Leadership to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunities. Participate in planning and conducting functional and cross-functional working sessions to develop future state process models that address value opportunities. Support conducting and incorporating leading practice assessments and benchmarking as required.

+ Participate in leveraging change management approaches and methods and support the assessment of organization capacity and readiness for change. Use the assessment to work with business leaders to establish an implementation plan for process improvement / process transformation that identifies timing, key projects / initiatives, resources / teams, and change management approach.

+ Own the development of project plans, including backlogs and user stories, establishment of Steering Team(s), and mobilization and launch of project teams to support operating model, process improvement and process transformation project launch.

+ Leverage Six Sigma, Lean, DMAIC, and other common process change methodologies and support the establishment of the Citi Productivity Playbook for Process Improvement and Process Transformation.

+ Help create culture change within Citi. Reduce time to market, boost quality, raise employee morale and become a more adaptive organization.

+ Must be eligible to work in US. This position does not offer VISA sponsorship.


**QUALIFICATIONS:**


+ At least 10+ years of experience in Operating Model, Process improvement and Process Transformation projects for end-to-end processes crossing business areas / siloes within Financial Services, Consulting (strong preference for management consulting experience) or Investment Banking. 3+ years serving as a project / program manager on operating model, process reengineering or transformation projects, using agile methodologies, that delivered demonstrated ROI and which were sponsored by Senior management. Some experience within Banking and Financial Services or another regulated industry is strongly preferred. Management Consulting experience is required.

+ Proven capability to support the development / adaption of Process improvement and Process Transformation approaches and methods, and support others on the approaches and methods, as necessary. Experience with Lean and Six Sigma, DMAIC, or other process change methodologies required.

+ Familiarity with digitalization concepts and emerging trends as it relates to Process Improvement and Process Transformation and experience integrating technology priorities and requirements into the development of holistic process models and solutions.

+ Strong written and verbal communications skills

+ Demonstrated experience creating, owning, and developing PowerPoint presentations and similar forms of communication

+ Advanced skills in MS Excel, PowerPoint and other data visualization tools

+ Experience analyzing processes and creating process maps / user journeys


**COMPETENCY REQUIREMENTS:**


+ Required Competencies:

+ Agile Delivery (preferred)

+ Process Mapping and Analysis (six sigma or comparable)

+ Process Design Support

+ Support Operational KPI Development, Measurement, and Analysis

+ Root Cause Analysis

+ Support Business Case Development and Tracking


+ Functional and Business Knowledge (some of the below):

+ Consumer and Institutional Banking

+ Risk Management

+ Compliance

+ Finance

+ Human Resources

+ Operations

+ Technology


**CHARACTERISTICS:**


+ Strong ability to identify issues, structure and conduct analyses, organize findings, draw conclusions, identify next steps, and make recommendations with limited guidance

+ Can work effectively in a team-based collaborative model as well as independently

+ Thinks business first but quickly grasps and can be conversant in digital technologies and their application to business processes

+ Innovative and curious, and readily able to think outside of the box

+ Communicates effectively and impactfully to all levels of an organization, from line workers to Senior Leaders; proficient to expert use of PowerPoint presentation for story-telling relative to the business case for change, the results of analysis, and the plan forward

+ Self-starter who brings high sense of urgency to assignments and goals

+ Comfortable with ambiguity and change

+ Passionate about improving employee and customer experience

+ Has strong project management skills but deploys a flexible approach to meet the needs of a broad group of diverse stakeholders

+ Balances analytical and creative abilities

+ Detail oriented and effective multi-tasker


**EDUCATION:**


+ Bachelors/University degree, Masters degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required


**About Citi**


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


Additional information may be found at www.citigroup.com | Twitter: @Citi (http://www.twitter.com/citi) | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi .


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**Job Family Group:**


Business Strategy, Management & Administration

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**Job Family:**


Business Process Re-Engineering

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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