For more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.
In 2021, Pfizer expanded its global footprint to Tampa, establishing a strategic powerhouse that brings together multi-disciplinary, professional services including Finance, Accounting, Treasury, Digital, HR Services, Sourcing, Commercial and Project Management into a single, centralized location. With so many diverse and highly-skilled colleagues supporting multiple functions and services across the organization, Pfizer Tampa offers ample opportunity to engage in newer ways of working that enhance, simplify, and transform how we deliver treatments to our patients.
Located in Heights Union, the Pfizer Tampa site offers a modern industrial design, the latest in innovative technology, and close proximity to Downtown with views of the Tampa Riverwalk and access to the Channel district and Bayshore Boulevard. From an onsite fitness center to top floor panoramic balconies and outdoor patio, our activity-based space will provide various ways of working to offer collaboration and flexibility to colleagues. The Pfizer Tampa site has constructed an atmosphere that fosters interaction and prioritizes colleague health and wellness.
Additionally, to achieve breakthroughs that change patients' lives, Pfizer is revolutionizing and evolving how colleagues work today. This year, Pfizer launched a new initiative that we call Log In For Your Day where a majority of colleagues can arrange with their manager to work remotely two or three days a week while still maintaining the ability to collaborate regularly in person at our sites. This flexible working model blends the best of remote work and on-site collaboration to drive greater flexibility, support work-life balance, and promote a vibrant, agile, and innovative culture.
**ROLE SUMMARY**
The Enterprise Platforms & Security (EP&S) organization delivers the following capabilities for Pfizer. Business application platforms supporting Pfizer's enterprise application and critical business processes. Infrastructure allowing business traffic to travel where it needs to go, internally and externally, along with the appropriate access controls. EP&S secures Pfizer's most important information assets through world class controls and protections and enables Pfizer's business results by making security an enabler and not a roadblock to achieving business results.
As part of EP&S Digital Command One (DC1), Global Command Center (GCC) provides leadership and direction to ensure Digital services are stable and performing for Pfizer's critical business processes through proactive monitoring and event management. Members of the GCC work with cross functional teams to ensure key resources are engaged and focused on critical events in the most efficient and effective way.
As a key member of the GCC team, the Incident Commander will provide critical event management for infrastructure operations across all business units globally; will maintain a relentless focus on proactively analyzing service data for potential risks and improvement opportunities, taking action accordingly.
**ROLE RESPONSIBILITIES**
+ Follow Command Center disciplines and practices to manage risks and business impacting events by collaborating with cross functional support teams.
+ Assume "command and control", including providing decision making and communications during major and priority incidents.
+ Provide ownership and oversight for critical infrastructure incident/problem resolution to EP&S services globally and across all business units.
+ Find patterns and trends in Event data to identify risks and opportunities, taking action accordingly.
+ Based on proactive analysis, extrapolate and take actions to manage risks and avoid service interruptions.
+ Work closely with organizational peers and process stewards to identify and execute upon process improvement opportunities in areas like Incident, Problem and Change Management.
+ Draft, review and send executive updates on active events following GCC's communication process. Ensure that stakeholders receive clear, timely and actionable information on event status and next steps.
+ Act as an escalation point for Command Center Incident Analysts, providing business context and prioritization advice as required
**BASIC QUALIFICATIONS**
+ Bachelor's in business, computer science or related technical field.
+ 5+ years of experience in IT Service Lifecycle Management with a minimum of 3 years' experience in IT Service Operations, Transition and Continuous Improvement.
+ Natural problem-solver - Someone who has genuine curiosity about how things work and who can leverage their deep desire to learn along with critical thinking.
+ Conflict handler - Someone who thrives by bringing calm to chaos by driving resolutions for major incidents.
+ High achiever - Someone who is driven to get the job done and sees tasks through to completion.
+ Passionate about process and details - Someone who has an eye for identifying root cause for issues and ensuring corrective actions are followed through.
+ Strong analytical ability - must be able to aggregate data from different sources, identify trends and extrapolate and communicate actionable information.
+ Strong communication and leadership skills
+ Accepts responsibility and exhibits a 'take charge' demeanor, be it in managing an incident or facilitating process improvement.
+ Must possess the coordination and interpersonal skills required to work across multiple service teams to address issues and implement improvements.
**PREFERRED QUALIFICATIONS**
+ Familiarity with various Root cause analysis methodologies such as Kepner-Tregoe, Ishikawa, etc. an asset.
+ Formal ITIL certification an advantage.
**PHYSICAL/MENTAL REQUIREMENTS**
+ Data Literacy - the ability to analyze, interpret and use data to provide actionable insights.
**NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS**
+ Occasional travel (less than 5%)
+ After hours or weekend work may be occasionally required to participate in global meetings or in support of major incident or problem management
**PHYSICAL/MENTAL REQUIREMENTS**
+ Data Literacy - the ability to analyze, interpret and use data to provide actionable insights.
**NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS**
+ Occasional travel (less than 5%)
+ After hours or weekend work may be occasionally required to participate in global meetings or in support of major incident or problem management
**Other Job Details:**
+ Last day to apply: August 19, 2022
**Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.**
**Sunshine Act**
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
**EEO & Employment Eligibility**
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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