Job Summary:
Title: Manager, Incident Response
Location: Hollywood, CA
Who are we?
Live Nation Entertainment is the worlds leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Artist Nation and Live Nation Media & Sponsorship. Ticketmaster is the global event ticketing leader and one of the worlds top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Artist Nation is the worlds top artist management company, representing over 250 artists. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
Who are you?
Passionate, motivated and driven with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Team:
The Cyber Defense and Incident Response team operates within the Corporate Information Security and Privacy Organization and are a critical function within Live Nation Entertainment. We specialize in detecting and responding to adverse events within our global network and provide snap response times to mitigate the impact of potential threats.
The Role:
As the Manager of the Incident Response Team, you must have depth and breadth of knowledge across multiple IT and Information Security technologies to appropriately respond to cyber security threats across our global environment. You will need a strong comprehension of incident response plans and coordination of people and technology. Additionally, you will have an exceptional ability to build trusted-working relationships with cross-functional teams. You will hold a highly influential position to manage, guide and train incident response analyst in geographically dispersed locations around the world. You have a keen ability to anticipate obstacles and make intelligent decisions to handle the high-pressure and visibility of incident response. You will have the agility to maneuver within the complexities associated with Live Nation Entertainments global reach as it relates to changes in policies and procedures. Ideally, you will continue the tradition of fostering a positive team culture.
What This Role Wil Do:
Prepare, detect, respond and mitigate against cyber threats, protecting Live Nation Entertainment data and assets utilizing industry information security best practices
Coordinate and lead global incident response efforts to address cyber security incidents caused by external threats that may involve nontraditional and extended working hours
Responsible for all management activities related to the Incident Response teams operations
Champion process documentation and lessons learned to improve team efficiency and consistency for scalable response operations to ensure continuous improvement
Develop and deliver metrics that measure the teams efficiency and effectiveness to leadership
Own and manage the Incident Response Team internal action playbooks and knowledgebase
Plan, organize and strategize responses to incidents and obtain useful forensic information from the evidence submitted, taking into consideration the requirements by agency regulations, federal and state laws - and company policies as they apply
Conduct incident and investigations post-mortem briefings, analysis, and reporting as required
Perform forensic acquisitions utilizing forensic to investigate security matters, and develop fact-based reports
Manage career development for team members, including training and mentoring, conducting performance reviews and exhibiting behaviors to be modeled by team members
Drive a culture of inclusiveness and team unity to deliver exceptional customer services within the team and to our partner teams
Research and stay current on the latest trends, best practices, and technology developments
Participate in on-call weekly rotations with other team members (Required)
What This Person Will Bring:
Experienced incident response techniques with the ability to manage small- and large-scale incidents that include members from technical, external and executive teams
Practical understanding of varying degrees of incident response and knowing when to apply in-depth investigations and determine what data to collect at the various levels
Digital forensic collection of host- and cloud-based data from global environments both remote and physical
Network forensic analysis in real-time or historically, to assist with incident scoping of adversary activity and data discovery through packet captures
Practical application of digital forensic investigative processes and experience with, but not limited to, forensic tools, methodologies, handling and archiving/destruction
Expertise in malware identification and analysis and running containment and remediation playbooks while preserving forensic artifacts
Identify opportunities to collect additional evidence based on the existing security tools within the network architecture
Working knowledge of security best practices and common threats associated with M365, Azure, AWS and GCP
Perform data analysis against large datasets utilizing various techniques to identify correlations across multiple data types including structured and unstructured data to identify adversary activity
Track incidents from beginning to end with clear and well-organized documentation and provide high-level summary analysis to leadership during and after an incident
Qualifications:
8+ years of Information Technology experience
Member of a Security Operations Center (SOC)
Security Incident Response Analyst or supporting function
eDiscovery or related role performing forensic functions
4+ years of Information Security and Incident Response or similar discipline
4+ years of Linux/Unix, Mac and Windows system analysis experience
Technical Cyber Security Certification(s) required (min. 1): GCFE, GCFA, GFNA and EnCE - EnCase Certified Examiner
BA/BS in Computer Science, Information Security, or Information Systems or equivalent related work experience
Experience working in a large enterprise and management of a wide range of security tools such as IDS/IPS (network and host), advanced anti-malware (network and endpoint), DLP, encryption, anti-virus, firewalls, identity management, NAC, etc.
Familiarity with security standards NIST Cyber Security Framework, NIST SP800-61 R2 and ISO/IEC 27035
Deep understanding of security threats, vulnerabilities, and incident response
Basic understanding of electronic discovery and analysis including legal requirements
Manage relationships with business partners, management, vendors, and external parties
In-depth technical knowledge of Windows and Unix/Linux based operating systems
Strong organizational, multi-tasking, and time-management skills
Strong negotiation, influence, mediation & conflict management skills
Travel is at a minimum, but some domestic and international travel is required
Must be willing to be available 24x7 during weekly on-call rotations
Must be willing to work non-traditional hours which may occur over weekends and holidays in support of incidents as needed
Exceptional ability to remain calm under stress
Must be able to pass a criminal background check and a U.S. government security clearance if requested
Ideal Personal Characteristics:
Strong sense of moral character, high-ethical standards, servant-leader and accountability
Very strong leadership skills with the ability to maintain self- composure during times of high stress
Highly meticulous with exceptional attention to detail
Analytical and strategic mindset to overcome obstacles and solve complex problems
Have a global mind-set for working with different cultures and backgrounds
Strong organizational skills with the ability to complete tasks assigned in a timely manner
Ability to develop team projects and execute strategic initiatives to completion
Embraces mentorship, knowledge sharing and teaming skills
Excellent English written and verbal communication skills, additional languages is a plus
Excellent customer service skills required
Flexible and responsive to changing situations
Self-driven, self-disciplined to perform tasks and complete projects with little to no supervision with a high sense of duty
If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.
Applicants for this position must be physically located in Los Angeles, California no later than May 30, 2017 or the position will be subject to forfeit.
BENEFITS & PERKS
Our motto is Taking Care of Our Own through 6 pillars of benefits:
HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
WEALTH: 401(k) program with company match, Stock Program
FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
Live Nations policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
