Position Title:NetworkField Ops Tech (T3)
Company Summary
Crown Castle is the nations largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demandconnecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, were the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, were an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
Install, provision, test, troubleshoot, splice and maintain high-speed fiber optic transmission equipment and telecommunications circuits supporting service delivery. Perform and assist with the maintenance and configuration of all core technologies deployed.
Responsibilities
Install, Turnup, Test and Provision SONET, WDM and Ethernet equipment in an optical fiber network adhering to engineered design.
Conduct and validate all testing of network equipment to ensure adherence to all Crown Castle Fiber procedures and equipment manufacturers specifications.
Work with the Network Operations Center for final acceptance and testing of all newly installed equipment and rings. Tests to include validation of all provisioning, all alarm monitoring to the NMS (Network Management System), network switch protection, etc.
Work with Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test Sets, Sniffers.
Perform site survey of remote locations to ensure quality installation of all racks, equipment power plants, fiber cable, etc. Report any and all defects to the Operations Manager and /or OSP Project Engineer.
Label and tag all equipment and cabling according to Network Engineering Diagrams.
Perform advanced analysis and troubleshooting of problems / issues while assisting the NOC/customer.
Participate in on-call rotation schedule for nights and weekends.
Perform other duties and responsibilities as required and assigned.
Perform both hardware and software updates and/or changes to remote site equipment as necessary.
Complete and maintain electronic records of work completed on various assignments.
Interface with customers and carriers in support of service delivery and assurance.
Work independently for extended periods of time.
Respond to Customer Troubles on 24-hour basis.
Work closely with the NOC, Sales, Engineering, and customers.
Education/Certifications
High school diploma or equivalent
Associate degree or equivalent work experience preferred
Valid Drivers license required
CCNA Certification (or equivalent) a plus
Experience/Minimum Requirements
Two (2)+ years of experience performing installation and maintenance of telecommunications equipment
Working knowledge of SONET networks and hardware, WDM networks and hardware, Ethernet 10/100/1000BaseT networks and hardware
Testing and delivering high speed telecommunications services
Operating variety of telecommunications test equipment
Other Skills/Abilities
Computer skills using Microsoft Office and ability to quickly learn a variety of new tracking and software programs
Excellent organizational/administrative skills
Self-motivated team player
Excellent problem-solving ability
Solid written and verbal communications skills.
Work well in an unstructured environment.
Ability to thrive in a dynamic problem-solving environment
Ability to multi-task in a fast-paced environment
Customer service orientation with a strong problem-solving approach
Strong communication skills
Basic telecommunications experience/knowledge preferred
Organizational Relationship
Reports to: Manager Network Operations
Title(s) of direct reports (if applicable): N/A
Additional information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Technician
