Description

Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer

We are currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations.

Shift Schedule:

Team C: 7 a.m.-7 p.m. Thursday - Saturday and every other Wednesday

Position Overview:

Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.
Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements.
Must be detail oriented and document all worked performed via appropriate ticketing/tracking system
Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.
Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).
Must be proficient with Microsoft Office Suite
Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives

Qualifications

Required:

Active TS clearance
Active DoD 8140 IAT Level II cyber certification or better
Minimum 3 Yearsâ€™ experience in Tier III Support operations
Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools
Hands on experience with Server Administrations including virtualization
Commitment to adapting and adhering to best practices
Attention to detail and professionalism

Desired:

Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS,ECGS,ITS, and MCS
Hands-on experience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk
Active DoD 8140 IAT Level III certification
Bachelorâ€™s degree in Computer Science or related IT or technical field

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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