BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

About SVB

Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next.

In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.

Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.

Specific Needs

Our Desktop and Mobile Engineering team requires a MAC System Administrator that can learn quickly and collaborate with our engineers and operations teams to implement and support new technology in a complex, highly regulated environment. An ideal candidate will have experience in JAMF and automation across Mac and iOS in addition to familiarity with migrating workloads from on-prem datacenters to the cloud. The MAC System Administrator is a key contributor in our journey to become a leader in MAC user experience and adoption among financial institutions.

Our Technology Stack

• Windows 10

• MacOS

• Microsoft Endpoint Manager Configuration Manager (MEMCM) with MDT-based Operating System Deployment (OSD), WSUS, Internet-based Client Management through CMG, software deployment

• Microsoft Intune with mobile corporate device management, mobile BYOD application management, Windows co-management, JAMF connector

• APP-V integrated with MEMCM

• JAMF cloud, light-touch/zero-touch provisioning, Intune/Azure integration, ABM/VPP

• vSphere and Horizon

• PatchMyPC

• Office365 with Azure Active Directory hybrid join, conditional access, Office ProPlus, and a variety of modern applications

• Active Directory on-premise with group policy

• PrinterLogic

• Nexpose vulnerability management

• Bitlocker/MBAM

• RSA SecurID with biometric MFA

• Nexthink digital employee experience monitoring

• Cisco Telepresence

• Zoom desktop conferencing, conference room scheduling and digital signage

• DTEN and Poly conference room solutions

• Dell desktops, laptops, 2-in-1's, 2-in-1 detachables, Surface Pros

• Intel Compute Stick

• IoT devices

• PowerShell/Bourne shell scripting

About the Role

The DWS MAC System Administrator is a member of the Desktop and MobileEngineeringteam and is responsible for ensuring core services are properly maintained, are reliable, and acts as an escalation point for lower tiers. The System Administrator must balance strong technical abilities with operational efficiency to ensure our services function correctly and remain available to fulfill the DWS mission. The System Administrator will work closely with Engineers to automate manual processes as well as advance the strategy and lifecycles of DWS platform services.

Primary Responsibilities:

• DESKTOP COMPUTER HARDWARE - Seeks out industry trends for computing and determines how new features can solve business problems and reduce end user friction. Maintains understanding of hardware computing options (laptop, desktop, tablets, room systems, next-unit-of-computing) and how to assign them to solutions.

• MAC OPERATING SYSTEMS - Assist with the design, build, test, and deployment of the MAC operating system utilizing desktop management tools, scripting tools and centralized directory policies to expand, reduce and control access. Maintains knowledge on new releases and continuously plan for onboarding them in the enterprise.

• SERVER AND DATABASE INFRASTRUCTURE - Assist with the design, build, test, and deployment of multi-tier solutions that deliver end user services. Configure and optimize server operating systems and databases for maximum availability and resiliency. Build dependable disaster recovery strategies pairing high availability technology with business continuity processes.

• CONFIGURATION MANAGEMENT - Assist with the design, build, test, and deployment of configurations as part of a configuration management system to effectively distribute operating system upgrades, patches, and software in a global network.

• APPLICATION PACKAGING -Maintain application packaging standards for line-of-business (LOB) and commercial off-the-shelf (COTS) applications. Support various packaging and delivery methods (PKG, DMG, App Store/VPP). Act as a quality assurance agent to preserve engineering integrity and advance automation.

• AUTOMATION - Assist in the design, build, test, and deployment of scripting and automation to reduce the effort required to provide DWS services and support. Align solutions with the existing technology stack to provide seamless delivery.

• TEAM PLAYER - Act as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a "70% agreement, 100% commitment" attitude.

• CUSTOMER-FOCUSED - Understand and execute a user-first service philosophy whereby restoring service quickly for the end user comes first, deferring user training or correction for after the disruption. Review surveys and follow-up on negative experiences.

• DOCUMENTATION - Contribute to the creation of roadmaps, strategies, standards, and procedures to publicize the work of the department and develop the knowledge of others.

• CONTINUOUS IMPROVEMENT - Organize continuous improvement efforts by understanding staff insights and concerns and creating a pipeline of change. Maintains a keen eye on opportunities to improve user experience, efficiency, compliancy, or cost savings. Drive resolutions to production.

• CHANGE MANAGEMENT - Learn and follow the change management process. Independently test and implement changes in the environment while informing others.

• PROJECT MANAGEMENT - Collaborate with Project Managers and Engineers to create volumetric plans that achieve the objectives of department initiatives (software rollouts, upgrades, transitions). Analyze larger problems and break down into smaller and predictable tasks that progress toward a solution. Understands development lifecycles and methodologies including waterfall and Agile.

Qualifications:

• Prior experience in a Tier 1 or Tier 2 desktop technical support role a plus.

• Minimum 3 years of experience supporting macOS.

• Minimum 1 years supporting end users in an Office 365 environment.

• Advanced knowledge of JAMF, Bourne shell scripting, and MAC application packaging/deployment

• Knowledge of infrastructure foundation including DNS, DHCP, LAN, WLAN, VLAN, OSI model, TCP/IP, VPN, firewalls, and PKI.

• Working knowledge of vSphere, VDI, SQL Server, MySQL, Oracle, Mongo, Postgres, IIS, Apache, SAN, Hyper-Converged, Microsoft 365/o365, Azure and/or AWS.

• Experience with audio/visual, video conferencing and unified communications preferred.

• Demonstrated ability to think critically.

• Demonstrated ability to communicate effectively to business and technical audiences.

• Demonstrated self-motivated work ethic and lifelong learner.

• Demonstrated ability to influence and motivate others.

Education or Equivalent Experience:

• Bachelor's degree in IT related field or related job experience

• JAMF Pro certification

• ITIL v3 Foundation+ preferred

2022 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank UK Limited is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK (Company Number 12546585). Silicon Valley Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Firm Reference Number 543146). Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.