Careers that Change Lives
About Diabetes Operating Unit
The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We're committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions are designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.
Our organization contributes directly to this mission through our rich software system, which includes Mobile applications combined with scaled infrastructure and advanced analytics. Become part of our team and you will be challenged to build these amazing software products, and in the process, make a real difference.
A Day in the Life
Monitor availability and field issues for Mobile applications and take a holistic view of the system health using dashboards in Firebase and Kibana
Categorize issues from the field to understand severity and impact to reach out to the right subject matter experts (SME) for assistance
Experience in managing critical incidents, leading effective postmortems and Root-cause Analysis (RCAs)
Experience in defining and implementing solutions for proactive incident detection, response, and remediation. ex. proactive monitoring, log analytics dashboards, self-healing scripts etc.
Measuring apps against acceptable risk tolerance using suitable metrics and providing SLAs to help maintain reliability
Gather and analyze metrics from applications to assist in performance tuning and fault finding, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
Strong verbal, written communication, including status reports, project plans, presentations and diligent in following up with the relevant teams to reach a solution
Strong organization acumen with the ability to communicate effectively to non-technical audiences
Self-motivated and pro-active with demonstrated problem solving and critical thinking skills Experience in a regulated environment
Well-versed with Jira and Confluence
Responsibilities may include the following and other duties may be assigned.
Designs, develops, tests, debugs and implements operating systems components, software tools and utilities.
Determines systems software design requirements.
Ensures that system improvements are successfully implemented and monitored to increase efficiency.
Generates systems software engineering policies, standards and procedures.
Must Have: Minimum Requirements
Bachelors degree required
Minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience
Nice to Have
Previous success in technical engineering
Coding experience beyond simple scripts
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
