**Your next good thing is right here** . At Kelly Professional & Industrial, were all about helping you discover whats next in your career. And we just so happen to be seeking a **Print Support Specialist** to work for a client in Binghamton, NY 13905. If this sounds like the right fit for you, read on and apply! **TEMP TO HIRE**
**Schedule:** Monday- Friday, 8:00AM- 5:00PM
**Pay Rate** : $15.74 to 20.87 per hour, pay based on experience
Temps are responsible for excellent customer service, break/fix on printers, copiers and thermal label devices, delivering toner and moving, adding, disposing of devices. They would be responsible for either updating or sharing updates with colleagues so the system of record (ServiceNow) can be updated. They are also responsible for escalating issues when help is needed. There is extensive lifting, , standing, walking. Must be lifting 50# and need to be able to be on their feet and walking for most of the day. Lifting isnt constant but it is a part of the job. Candidates must be Reliable, self-starter who has mechanical and/or background, they can to work with their hands, learn quickly, excellent customer service skills. Dress code is Collared shirts, khakis or slacks (no cargo pants), any tattoos must be covered, comfortable shoes for walking.
**Day to Day Responsibilities for a** **Print Support Specialist** **:**
+ Responsible for the daily on-site support of printer devices.
+ Responds to customer requests for technical support and training with the focus being on customer service.
+ Documents all service calls and requests into system.
+ Works to ensure that the service level agreements between the customer are achieved.
+ Responsibilities include management of an on-site parts/consumables inventory.
+ Daily support of network and workstation printers
+ Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary
+ Keeps the customer up to date on the progress of problem resolution
+ Provides end users with detailed remote access knowledge and documents complete trouble shooting information
+ Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
+ Responsible for on-site hardware & consumables inventory
+ Responsible for printer procurement as required by the customer
+ Responsible for printer hot swap inventory
+ Documents and reports all fleet meter reads
+ Maintains printer fleet tools/databases
**Requirements:**
+ High School Diploma (or equivalent) with additional education helpful
+ Must have valid driver license and good driving record.
+ IT Help Desk Support experience (application & hardware support)
+ Technical Training & Certifications: HP Certifications
+ Excellent customer service skills
+ Good project management skills and ability to prioritize tasks
+ Strong technical knowledge of network and site-specific printers, and company products.
+ There is extensive lifting, standing, walking.
+ Must be lifting 50# and need to be able to be on their feet and walking for most of the day. Lifting isnt constant but it is a part of the job.
+ Candidates must be Reliable, self-starter who has mechanical and/or background, they can work with their hands, learn quickly, excellent customer service skills.
+ Dress code is Collared shirts, khakis or slacks (no cargo pants), any tattoos must be covered, comfortable shoes for walking.
**What happens next?**
Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Print Support Specialist** today!
**Get a complete career fit with Kelly** **** **.**
Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
**About Kelly** ****
At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
