Requisition Number: 9261


Required Travel: 0 - 10%


Employment Type: Full Time/Salaried/Exempt


Hours Per Week: 40.00000000000000000


Security Clearance: No Clearance


Level of Experience: Mid




Summary



HII-Mission Technologies is currently seeking a Multifactor Authentication Environment Analyst to support the Administrative Office of U.S. Courts (AO), located in San Antonio, TX. This position is eligible for full time 100% remote work.





What you will do




+ Troubleshoot and solve problems related to DUO Two Factor Authentication Issues for both DUO For Desktop and VPN Authentication


+ Troubleshoot and solve problems related to Multi-Factor Authentication (MFA)


+ Troubleshoot and solve problems related to MFA using desktop, phishing resistant authentication tools


+ Troubleshoot and solve problems related to Active Directory issues


+ Troubleshoot and solve problems related to Group policies, DNS, TCP/IP, NTFS issues


+ Support all aspects of the Multifactor Authentication Environment ensuring the security, integrity, and availability of authentication and authorization of the environment.


+ Support all aspects of the AD environment, ensuring the security, integrity, and availability of authentication, authorization, and LDAP related services to internal and external customers


+ Review service tickets and identify opportunities to quickly resolve issues


+ Other projects as assigned by the supervisor






What you must have




+ 2 years relevant experience with Bachelors in related field; 0 years experience with Masters in related field; or High School Diploma or equivalent and 6 years relevant experience.


+ Experience supporting Multifactor Authentication Environment


+ Strong understanding of networking technologies & troubleshooting [DNS, HTTP(s), etc.]


+ Cross-platform OS knowledge [Linux, Mac OS X, Windows]


+ Cross-platform mobile device knowledge [iOS/Android]


+ Background should include:


+ Working technical knowledge of Microsoft OS and services in a multi-site topology, including:


+ Active Directory


+ Group Policies




+ Working knowledge of Active Directory architecture and infrastructure (LDAP, Directory Replication, security, schema changes, etc.)


+ Demonstrates attention-to-detail and a thorough, methodical approach to problem-solving


+ Exhibits patience and empathy toward customers throughout interactions.


+ Communicates solutions confidently with clear, simplified language, appropriate language for intended audience to include verbal/written communication


+ Documents & shares knowledge to improve team performance and customer experience


+ Manages multiple tasks/tickets professionally, even with interruptions


+ Able to work and interact with others in a tiered team environment


+ Ability to work flexible hours and be on-call


+ Ability to do limited travel (0-4 times a year)






Bonus points for




+ Client Requirements: Bachelors degree, or Associates with 2 years experience, or High School Diploma and 4 years experience.


+ MCSA/MCSE Certification


+ Experience/knowledge of supporting Quest Active Roles Server (ARS) and other Quest Products


+ Microsoft Exchange Administration


+ Understanding of Microsoft Access and SQL databases for query updates


+ Working knowledge of PKI, digital certifications, and security tokens


+ PowerShell or Visual Basic scripting


+ Security Event and Privileged Access Management Solutions engineering


+ Security management, including auditing and user access control of databases


+ Microsoft Server 2008/2012/2020 systems administration


+ Demonstrated ability in a customer-facing product support role


+ Familiar with network infrastructure technologies [Cisco, Citrix, Juniper, VMware, etc.]


+ Previous experience with customer support or helpdesk ticketing tools (ServiceNow)






This opportunity resides with Live, Virtual, Constructive Solutions, a business group within HIIs Mission Technologies division. As a trusted partner to our military customers, we design, develop and operate systems that bring together service members from across the globe to help you train like you fight, because we understand that preparation requires full coordinationnot readiness in piece parts.





HII is a global engineering and defense technologies provider. With a 135-year history of trusted partnerships in advancing U.S. national security, HII delivers critical capabilities ranging from the most powerful and survivable naval ships ever built, to unmanned systems, ISR and AI/ML analytics. HII leads the industry in mission-driven solutions that support and enable a networked, all-domain force. Headquartered in Virginia, HIIs skilled workforce is 44,000 strong. For more information, please visit: hii.com (https://huntingtoningalls.com/) .





HII is an Equal Opportunity/Vets and Disabled Employer. U.S. Citizenship may be required for certain positions.