At AT&T were redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives and allow millions to share the stories and experiences that matter. Our Corporate teams are fueled by innovation and a desire to connect the world in meaningful ways. Join our team and bring your bold ideas, supporting and transforming our business across areas like marketing, finance and more.
Overview: Responsible for Data Analytics and Insights for Portfolio End to End performance throughout customer lifecycle (Credit application, Collections treatment, involuntary churn, write-off, and recovery). Advise business partners across multiple organizations with regard to patterns and relationships in data to provide insights and recommend business strategies or modifications. Develop reports, charts, tables, and executive presentations to support findings and recommendations. Successfully manage and foster partnerships across organizations: Finance, Credit, Collections, Marketing, VPGM Support teams, and Channel leadership. Team serves as front door for all data/analysis requests from partners, vetting data availability, and writing business requirements for all requests which require coding by data engineers.
Key Responsibilities:
+ Gather, analyze, and interpret a wide variety of data to identify causal relationships, trigger points, and ultimately make predictions on customer behavior and portfolio performance
+ Analyze data from multiple sources, internal/external data, data warehouses, etc.
+ Utilize software tools (Power BI experience preferred) to develop reporting and analyze data
+ Utilize understanding of system flows (credit, collections, billing) and data warehouse/reporting flows to validate the accuracy of reported data and investigate anomalies to isolate root cause issues in reporting and/or gaps in processes and systems which may be causing risk and financial losses. Quantify and communicate impacts on business performance results to leadership. Pursue remediation of identified issues with partners across functional areas.
+ Advanced skills in the use of trend analysis, statistics, and other data analysis techniques to collect, explore, and identify the right data to be analyzed from internal and external sources to explain or predict behavior and or identify/solve a variety of business problems and build business cases
+ Partner with Data Scientists to establish business requirements, guide implementation, and measure impacts of probabilistic models
+ Reconcile and resolve data discrepancies with business partners
Skills Required:
+ Advanced Excel skills
+ Strong PowerPoint and communication skills - ability to develop clear and concise presentations to deliver to business leadership
+ Strong data visualization skills
+ Modeling and forecasting experience
+ Credit & Collections experience preferred
+ Understanding and monitoring of external macroeconomic factors, and ability to correlate with internal performance trends
+ Must be inquisitive, proactive, and a quick learner
Education: Preferred Masters Degree in Data Science, Mathematics, Statistics, or Business Administration
Experience: Typically requires 5-8 years experience
Supervisory: No
Will consider applicants in other locations.
Our Senior-Advanced Analytics employees earn between $105,000 & $210,100, not to mention all of the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here.
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, youll lead transformation surrounded by trailblazing industry leaders like you. Youll be empowered to go above and beyond making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where youre at in your career trajectory, youll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, youll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
\#connectourcustomers
Ready to join our team? Apply today!
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
