**Job Description**


At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. Were committed to fostering an environment for every teammate thats welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.


Boeing Global Services (BGS) Supply Chain is seeking a **Senior Manager Commercial Customer Support & Integration** (Level M) that will be responsible to lead a diverse team responsible for the commercial customer experience. The selected leader will be responsible for a large team globally located, that provides parts support to all commercial customers (airline operators and non-operators), and integrates support across all BGS divisions that supply parts (legacy Boeing Spares, BDI, and BDSI). This position is for a 1st shift position, but will require managing employees and supporting customers in all timezones as well as the 24x7 Customer Call Center, so flexibility and willingness to adjust schedule to engage with all customers in the world and all teammates is critical. This position also includes integration with BCA, acting as the senior BGS integration leader for aftermarket parts requirements for new programs (ie: 777-9) and programs phasing out of production (ie: 747-8). The ideal candidate for this position will possess knowledge and experience with the Supply Chain value stream, direct engagement with external customers, services programs, and SCOR model as well as display the capability to lead in a dynamic and fast paced environment. This manager will be a voice of the customer within BGS Supply Chain for commercial customers, which requires the ability to develop and execute customer-specific projects, engage directly with customers on escalated issues, lead across supply chain to resolve customer issues, and set operational goals. The role will provide opportunities to develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, and direct reports in support of one Supply Chain.


**This role will be based out of Dallas, TX or Seattle, WA.**


**This position supports a return to office (RTO) hybrid plan of 3-4 days per week. The selected candidate will be required to work at least 2 days per week at Dallas, TX or Seattle, WA location and could return to full-time onsite.**


**Position Responsibilities:**


+ Lead Regional Managers with teams performing activities related to customer commercial aircraft spare parts orders inquiries/requirements and performance management.

+ Integrate Commercial Customer teams across BGS to provide one-BGS view to customers.

+ Lead the 24x7 Customer Call Center.

+ Engage with external customers on performance reviews and to resolve escalated issues.

+ Represent BGS at Executive Review Meetings with senior leaders from Boeing and Customers.

+ Empower, mentor, develop and motivate employees.

+ Engage stakeholders to solve escalated customer issues across Supply Chain value stream.

+ Provide Customer Support regional managers and teammates with direction and remove roadblocks.

+ Provide strategic guidance and direction on improvement plans to improve the customer experience.

+ Identify and mitigate risks and issues, ensure issue resolution, first pass quality, and timeliness to resolve issues impacting the customer experience.

+ Develop and maintain relationships with internal stakeholders (Fleet Chiefs, Engineering, Regional Vice Presidents, Sales, BCA Programs) to ensure one-Boeing voice to customers.


**The position must meet Export Control compliance requirements, therefore a US Person as defined by 22 C.F.R. 120.15 is required. US Person includes US Citizen, lawful permanent resident, refugee, or asylee**


**Basic Qualifications (Required Skill/Experience):**


+ At least 6 years experience in or supporting a supply chain organization

+ Direct experience with external entities, either customers or suppliers, addressing challenging situations

+ Experience addressing both internal and employee escalations

+ Experience presenting to executive leadership

+ Strong communication and problem solving skills

+ Ability to travel globally, up to 75%


**Preferred Qualifications (Desired Skills/Experience):**


+ Proficiency in Excel, Word, and Powerpoint

+ Experience utilizing analytics dashboards to define improvement action plans

+ Ability to summarize large amounts of data into actionable steps

+ Knowledge of SAP


**Relocation:**

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.


**Drug Free Workplace:**

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.


**Shift:**

This position is for 1st shift.


**Equal Opportunity Employer:**


Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.