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Senior Observability Engineer - REMOTE
3 years ago

Role: Senior Observability Engineer

What Is the Opportunity?

Northern Trust Enterprise Monitoring & Tools Services is hiring a Senior Observability Engineer who will design, plan, implement, and maintain complex log aggregation and monitoring solutions through both third party and in house developed tools. Lead enterprise-wide event, tracing, and log aggregation projects in emerging technologies such as the public cloud, hybrid cloud, and container technologies, with a focus on the foundational engineering constructs through monitoring, logging, and observability. Participate and assist with a move towards an SRE work ethic with all work related to observability. The incumbent is a leader, and self starter who demonstrates a thorough understanding of the activities performed related to engineering, support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task and reprioritize in an environment of changing priorities and digital transformation. This position may be based 80% remotely or in one of our offices in either Chicago, IL or Tempe, AZ.

Primary Job Duties & Responsibilities:

Meet with internal customers to review, evaluate and provide direction for our monitoring and logging solutions.
Maintain and troubleshoot the current monitoring infrastructure.
Participation in a regular on-call support rotation.
Research and thoroughly study documentation to implement new tools or features of existing tools
Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.
Prioritizes work and manages projects within established budget objectives and customer priorities.
Responsible for establishing and managing to established quality control and security protocols.
Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).
Leverages technology to develop, redesign and/or implement optimal technology solutions.
Builds, leverages, and maintains effective alliances across technical and business community.
Interacts with customers to achieve efficient, effective results.
Multi-tasks, prioritizes according to business priorities and production availability requirements.
Promote Automated remediation principals by targeting optimal observability strategies
Have a high level understanding of the application stacks and utilize that to trace, profile and optimize application performance within and across multiple technology stacks
Help build Highly-Available and Scalable infrastructure with robust monitoring and alerting mechanisms
Engineer solutions and establish standards for infrastructure, agent deployments, and decommissioning by automating manual tasks where possible
On-board applications to the platforms and train users on how to use the tools and best proactive monitoring techniques
Integration with enterprise monitoring tools data visualization needs
Analyze monitoring metrics (e.g. Signal:Noise) and objective and key results (e.g. reduction of monitoring gaps) to continuously improve the teams level of service and customer experience
Other duties as assigned.
Minimum Qualifications:

A bachelor's degree in Computer Science or a related field, or its equivalent in work experience, required.
Must have 5 plus years of experience in Application Performance Monitoring using enterprise standard tools
Prior experience must include experience working with agile scalable software engineering
Prior experience must include experience in CICD, automation and DevOps practices
Must have knowledge in application architecture, OSI layers and software design and development methodologies
Minimum 2+ years with ElasticSearch (Observability experience preferred) or similar tool
Minimum 2+ years with APM Tools, preferably Dynatrace.

Education, Work Experience, & Knowledge

Experience with Kafka (Confluent Kafka experience preferred)
Experience with AppDynamics, NewRelic, Datadog, Catchpoint.
Seven years of experience in Technology Infrastructure or Application Development, or DevOps preferred.
Experience providing technical direction to project teams preferred.
Application and Infrastructure support experience preferably within a large matrixed enterprise
Experience working with vendors and managed service providers
Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.
Firm understanding of Event Management and ITIL Practices
Job Specific Technical Skills & Competencies:

Advanced knowledge of one or more of the following technical skills:
Foundational IT Infrastructure

Unix based Operation Systems

Ability to utilize APIs and write scripts for automation
Ability to collect requirements and architect complex solutions under pressure
Strong analytical and critical thinking skills
The following skills are preferred:

Experience implementing, maintaining, and troubleshooting observability and monitoring tool suites such as: Elastic Stack, Splunk, Prometheus, Dynatrace, AppD, Datadog, Catchpoint, Azure Monitor
Knowledge and experience writing scripts with Python or Ansible preferred.
Knowledge and experience with DevOps tools: Jenkins, Selenium, git and GitHub, ADO
Experience with infrastructure as code tools such as ansible or terraform
Experience providing technical direction to project teams preferred
About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally.With more than 130 years of financial experience and over 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

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