In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity-not just answers-in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll, you'll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll's Cyber Risk team works on over 2,000 cases a year, including some of the most complex and highest profile matters in the world. With experts based around the world, supported by ground-breaking technology, we help protect our client's data, people, operations and reputation with innovative assessments, investigations and intelligence. We are the only company in the world with the expertise and resources to deliver global, end-to-end cyber risk management, supporting organizations through every step of their journey toward cyber resilience.

Clients count on us for quick and expert support in the event of and in preparation against a cyber incident; from incident response to risk assessments, and complex forensics to breach notification and ID theft remediation we help clients - of all sizes - respond with confidence.

At Kroll, your work will help deliver clarity to our clients' most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll.

Location - Remote / Onsite (Nashville)

RESPONSIBILITIES:

• Provide technical Salesforce administrative services to the Kroll, Identify Theft and Breach Notification ("ITBN") Salesforce service cloud environment. This position will join a team based in Nashville to provide Salesforce service cloud support for the Kroll ITBN operations center

• Improve user experience, solve technical issues, formulate creative solutions, ensure data cleanliness, and data accuracy across the Salesforce.com instance

• Proactively work with team members to identify and implement operational improvements, enhancements, and system customizations that meet business requirements

• Support day-to-day use of Salesforce by the customer service team

• Work with teams across Kroll to identify, document, and communicate business processes as they relate to Salesforce

• Work with data services/business intelligence team members to integrate Salesforce functionality to exchange data between external databases

• Manage change control for the Salesforce application for both new functionality requests and environment management (test, development, and production)

• Troubleshoot issues, identify root causes, resolve bugs and errors, and implement optimal solutions to resolve issues at the source

• Maintain standardized reports/dashboards within Salesforce

• Work with vendors to integrate and enhance new and existing functionality as well as assisting in resolving issues impacting Kroll

• Communicate updates, gather requirements, problem solve, and prioritize with Salesforce users

• Own system documentation for Salesforce, its integrations, and ongoing enhancements

• Ability to work on projects and meet timelines as necessary

• Minor after-hours and weekend work will be required

• Minor traveling to regional offices may be required

• Process Improvement: Identifies processes for improvement in daily work; educates new Technology staff with team processes

• This individual needs to enjoy working in a collaborative manner and creating repeatable and scalable solutions for a customer-focused company with high-growth expectations.

REQUIREMENTS:

• College education is required

• Certified Salesforce Administrator

• Previous experience in an Information Technology function

• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users

• In-depth understanding of the capabilities and constraints of Salesforce

• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams, self-directed learning, problem solving, and researching of system issues

• Ability to work and adapt in a dynamic environment and recognize priority issues, escalating accordingly

• Flexibility to schedule to cover all supported shifts within the office

• Experience with creating standards and documentation

• Handles multiple competing priorities in a fast-paced, deadline-driven environment

• Demonstrated proficiency with Salesforce's declarative capabilities

• Experience with Visualforce and/or Apex

• Knowledge of Salesforce integration APIs

• Experience with Lightning user interface

• Experience with Service Console integration with Contact Center Telephony Systems (inContact preferred)

• Experience with a global and multi-currency organization

• Experience using Salesforce Data Loader, DemandTools is a plus

• Experience with Salesforce portals (Communities)

• Strongly customer service oriented; organizational and communication skills, positive and can-do attitude

• Ability to work both independently or as part of a project group, with time constraint.

In order to be considered for a position at Kroll, you must formally apply via careers.kroll.com

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

All employees must comply with Kroll's mandatory vaccination policy, subject to all applicable federal, state, and local laws.

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#diceKroll's Cyber Risk team works on over 2,000 cases a year, including some of the most complex and highest profile matters in the world. With experts based around the world, supported by ground-breaking technology, we help protect our client's data, people, operations and reputation with innovative assessments, investigations and intelligence. We are the only company in the world with the expertise and resources to deliver global, end-to-end cyber risk management, supporting organizations through every step of their journey toward cyber resilience.