Senior SFDC (Salesforce.com) Admin - Remote (USA)

Location:

Minneapolis, Minnesota, United States

Requisition #:

22000I5K

Post Date:

10 hours ago


**Careers that Change Lives**


We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader thats why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.


**A Day in the Life**


In this exciting new role, the Sr. Salesforce.com Administrator will be responsible for gathering requirements and designing, configuring and supporting solutions within the Cardiovascular Salesforce.com (SFDC) platform. The Sr. Administrator will partner with Cardiovascular commercial, sales enablement, IT and corporate stakeholders to build and support solutions, content, tools and processes that deliver field-facing SFDC solutions. The ideal candidate will have 4+ years of Salesforce.com configuration experience with a track record of developing solutions within a complex matrix organization. Salesforce.com Administrator Certification is strongly preferred. Additional experience with Lightning UI, Conga, PowerBI, and SAP ERP systems is preferred.


Responsibilities may include the following and other duties may be assigned.


+ Plan, develop, and configure new functionality to support existing Cardiovascular Field users ongoing adoption of SFDC. This may include updating or creating objects, fields and field values, page layouts, actions, process builder, custom reports, dashboards, user roles profiles, data sets, and more.

+ In preparation for each new group of field users that begin using SFDC, work with business/product owners to design, configure, and test all components required to support the new group (examples include but not limited to: app and object configuration, mobile configuration, data sets, account/contact views, profiles and role hierarchy).

+ Maintain a detailed understanding of the overall Cardiovascular SFDC application architecture, release processes, Cardiovascular data models and sources, and integrated applications.

+ Monitor user support requests escalations from Chatter, email RS box, and Service Now and respond in a timely manner.

+ Maintain CRM database for integrity and accuracy including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, etc.

+ Monitor SFDC annual releases, install routine updates and identify/communicate any areas of concern or interest.

+ Participate in the feasibility review impact assessment of enhancement requests submitted by field employees.

+ Participate in design/architecture reviews to ensure that changes to the system are consistent with field user expectations and limit undesired impacts.

+ Lead the effort to test new functionality in each Cardiovascular release to ensure that compatibility with current business processes is maintained.

+ Provide training and on-boarding to new users, as needed.

+ Perform routine monitoring of platform such as running adoption reports and dashboards, generating user license counts, activating deactivating user records, etc.

+ Ensure that SFDC and the information on it is in accordance with Medtronics Information Protection Policies and Standards, best Information Protection practices, and adheres to any governance set out for the platform.

+ Other duties and special projects as assigned


**Must Have: Minimum Requirements**


+ Bachelors degree required

+ Minimum of 4 years of relevant experience configuring on the Salesforce.com platform, or advanced degree with a minimum of 2 years relevant experienceconfiguring on the Salesforce.com platform


**Nice to Have**


+ Bachelors Degree in Business Administration, Finance, Operations, Computer Science, Math and/or Decision Science

+ SFDC Administrator Certification and experience with configuration in Lightning strongly preferred

+ Additional experience with Configure-Price-Quote (CPQ) solutions, Visualforce pages, PowerBI, and SAP ERP systems is preferred

+ Strong project management skills and experience, and the ability to assemble and lead cross-functional teams

+ Ability to identify areas for process improvement and recommend/implement solutions

+ Advanced understanding of databases and how to extract/analyze data using Excel and MS Access

+ Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction

+ Ability to develop effective relationships with field sales and business users, technical staff and executive management

+ Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment

+ Highly effective written and verbal communication skills

+ Flexible with a demonstrated ability to embrace change

+ Previous work experience within the Life Sciences sector


**About Medtronic**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


Physical Job Requirements


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.