Senior Training Specialist - Customer Success, Immersive Education - Cranial and Spinal Technologies

Location:

Memphis, Tennessee, United States

Requisition #:

22000GAF

Post Date:

5 days ago


**Careers that Change Lives**


Are you passionate about immersive technologies (such as VR, AR and gaming apps) for learning? Do you thrive on customer facing interactions and making a difference to those who want to learn more? Are you ready to travel the globe introducing surgeons to training on some of the most innovative products offered by Medtronic? Do you know how to use data to measure success of programs and/or drive specific behaviors? Are you interested in leading the efforts to launch additional immersive technologies for training and education purposes?


This unique opportunity within the Cranial and Spinal Technologies Training and Education Team may be for you!


The **Senior Training Specialist - Customer Success, Immersive Education - Cranial and Spinal Technologies** will be the go-to person for successful onboarding and implementation of immersive technologies as a means to train the sales field, marketing, and HCPs all over the world. Using customer feedback and data available from these training technologies, the customer success specialist will continue to evolve the training pathway for learners. In addition, the Customer Success Specialist will leverage what is learned working in the field to manage additional immersive technology projects primarily in a project management capacity.


This team is based in Memphis, TN. The role is open to remote within the United Statesfor well qualified candidates.


**A Day in the Life**


+ Product Expert: Be the go-to person for onboarding, evangelization and successful implementation of immersive technologies (VR, AR, gaming apps, etc.)

+ Partnership: Build rapport quickly with field personnel, marketers, and HCPs and understand their training needs. Attend customer-facing or sales training activities to lead and/or support labs and demos.

+ Advocacy: Act as the Voice of Customer to improve our training experiences + use data and intelligence available from the market place to support development of additional immersive technology projects.

+ Support: Provide level 1 and 2 support, co-build with the Medtronic XR team the knowledge library (FAQs, videos, knowledge articles, etc.) and manage our software updates + demo fleet

+ Leverage organizational skills to manage multiple projects at various phases

+ Other duties may be assigned.

+ Travel requirement: up to 50% during peak meeting season; otherwise, up to 25%


**Must Have: Minimum Requirements**


+ Bachelors degree required

+ Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience


**Nice to Have**


+ Extended reality knowledge (virtual reality, augmented reality, or simulation)

+ Project management experience

+ Medical device experience

+ Strong communication skills, both oral and written

+ Superb interpersonal skills

+ Strong presentation skills

+ Ability to work in a fast-paced environment

+ Ability to work well under pressure and maintain positive, enthusiastic attitude

+ Eagerness to learn and expand responsibilities

+ Ability to work effectively in a team environment and build strong working relationships


**About Medtronic**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


**Physical Job Requirements**


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.