Software Engineering Sr Advisor: Want to build next generation customer engagement solutions using the latest technology stack? We are looking for passionate engineers to work on Conversational AI solutions within our Contact Centers and across Voice, Text and Chat channels. Our team is working on transforming the customer engagement platform using latest AI tools and enhance the customer experience via Conversational AI. If you want to be part of this exciting journey then we have an opportunity for you to join our team.
ESSENTIAL FUNCTIONS:
-Define Conversational AI requirements with the business. Build, configure and implement applications utilizing following technologies: Java, Spring Boot, Hibernate, RestAPI, Microservices, NoSQL (MongoDB), Kafka, RabbitMQ, Redis, PostgreSQL, Oracle SQL, HTML, Javascript, ReactJS, PCF Cloud, AWS, Kubernetes, Git, Jenkins, Python. Conversational AI and/or IVR experience is a plus, but will consider a strong candidate without AI experience.
-Devise and present solutions to larger audience to ensure buy in by both business and technical teams.
-Troubleshoot and resolve issues related to multimedia products as a result of alerts or customer complaints. This includes identification of root cause and prevention measures.
-Participate in implementation and support expansion of new Conversational AI initiatives.
-Interface with QA and Business users on need basis for any issues/challenges. Work closely with onsite and offshore team in delivering best in class solution in Contact Center space.
QUALIFICATIONS:
Expected to code in Java, not as UI but back end language, and code business logic in multi-tier environment.
Experience or knowledge of Spring boot, Spring framework is added advantage.
Experience working with Content Management Software like Alfresco, Drupal to design and manage multi-media content.
Experience working with cloud based technologies - PCF/AWS/OpenShift
Conversational AI experience preferred.
Work experience in multimedia (Chat, Text, Voice) application development and leading the scrum application development team.
Provide ongoing support and integration for all multimedia (Chat, Text, Voice) applications.
Design user experience for multimedia applications.
Analyze architecture, relationship between systems, and systems flow. End-to-end design.
Deliver multimedia (Chat, Text, Voice) user interface design documentation outlining backend interfaces to support business functionality and application development.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 115,100 - 191,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .
About Evernorth
Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
