Software Support Analyst
Schools FINS - Remote
The Software Support Analyst will provide high quality, friendly, and prompt technical support for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. As a Software Support Analyst, this person will be part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast.
What will be your impact:
Provide quality support to our clients, employing a high degree of customer services and timeliness of resolution.
Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application related issues and questions.
Diagnosing software issues / bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
Lead webinars and software training classes for our clients.
What we are looking for:
Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner
Excellent troubleshooting and analytical problem solving skills
Excellent oral and written communication skills
Highly-developed organizational skills and time management ability
Ability to work independently on assigned projects, as well as in a team atmosphere
Highly motivated, flexible, adaptable nature
Ability to learn quickly in a fast-paced, challenging and ever-changing environment
Well versed in supporting apps on s hybrid Linux Back-end/Windows Front-end applications
Knowledge of POSTGRES and SQL Server database;
Experience with client server applications
Knowledge/experience with SSRS or business intelligence query tools is preferred
Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred
