Execute declarative configuration within the Salesforce.com org as needed to deliver product solutions, including but not limited to:

Manage Salesforce security including roles, profiles, sharing rules, permission sets and groups.

Handle all basic administrative functions including object creation, workflows, assignment rules and other routine tasks.

Build and maintain multiple solutions with the Salesforce Marketing, Sales, Communities and Service clouds.

Install and maintain AppExchange solutions to enrich data and processes.

Preform Data Loads to populate and maintain data within the org.

Under self-direction, provide technical & functional support for the Salesforce.com org including but not limited to System modifications relative to business change and user needs

Troubleshoot and resolution of technical application issues.

Responsible for the maintenance and upkeep of the CI/CD

Ensure the CI/CD system can correctly verify every change, run all tests, run automated QE, and report results.

Provide direct assistance end users or through line of business teams

Support of the transition of data to Salesforce.

Data analytics (reporting, dashboards, etc.) in support of business functions

Develop, maintain, and constantly improve a reusable repository of tools, templates, best practices, and methodologies to manage the execution of solutions and initiatives.

Participate in Org maintenance and release processes, including Salesforce major releases and org releases.

Assess the impact of new requirements on the Salesforce.com org and all upstream and downstream applications, systems, and processes.

Share experiences and knowledge to assist in the design of product solutions.

Participate in Agile processes and ceremonies.


Overall 3 to 5 years experience with minimum 3+ years of experience administering or configuring Salesforce.com based applications.

Salesforce.com Admin (ADM201) Certified.

Demonstrated ability to meet deadlines, handle simultaneous requests, and manage laterally and upwards.

Ability to research and interpret technical documentation such as release manuals and install guides.

Advanced understanding of Salesforce roles, profiles, field level security and permission sets.

Advanced understanding of CRM Marketing, Sales and Community fundamentals for accounts, contacts and opportunities including custom fields.

Creative and analytical thinker with problem-solving skills.

Excellent computer skills in a Microsoft Windows environment.

Effective verbal, written communication skills and relationship building skills.

Excellent interpersonal and coaching skills.

Ability to work with various departments and foster teamwork.

Ability to work independently with minimal supervision.

Demonstrate resourcefulness and initiative in dealing with daily assumptions.

Preferred Skills:

Experience using containers (Docker, Kubernetes).

Experience with Git, Flosum, Gearset, Branching Strategy, Copado etc.

Solid understanding of PaaS & IaaS platforms like Heroku, AWS, Azure.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status