Team Manager - Merchant Activation & Training Advisor



Newark, Delaware;Phoenix, Arizona; Richmond, Virginia



**Job Description:**



**Required Skills**



+ 3-5 years experience in technical operations roles

+ 3-5 year experience in managing functions that support call center activity such as workforce management, analytics, reporting, and process improvement

+ Demonstrated leadership skills in a team based environment and the ability to motivate and empower employees.

+ Experience in remote management of staff across multiple locations

+ Excellent interpersonal, written, and oral communication skills.

+ Ability to travel approximately 15% to multiple locations.

+ Ability to solve complex problems through root cause analysis, management by fact and collaboration across a wide population.

+ Ability to make swift and sound decisions that demonstrate both strategic and tactical analytical and leadership skills.

+ Ability to as act as a trusted advisor at all organizational levels, including ability to develop and deliver substantive presentations to executive leadership.

+ Analytical skills, understanding of basic statistics and continuous improvement methodologies.

+ Ability to express ideas in a clear and concise manner

+ Strong consensus building ability with effective conflict resolution and negotiation skills

+ Ability to take initiative and effect change

+ Microsoft Office Suite products, including but not limited to Visio, Excel, SharePoint and Project

+ Familiarity with relevant call center technology and applications, including but not limited to including Nice, IEX, Aspect, etc



**Desired Skills**



5+ years experience inCredit Card/Merchant Services industry experience



Bachelor's Degree



**Job Band:**



H5



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



**Weekly Schedule:**



**Referral Bonus Amount:**



300



**Job Description:**



**Required Skills**



+ 3-5 years experience in technical operations roles

+ 3-5 year experience in managing functions that support call center activity such as workforce management, analytics, reporting, and process improvement

+ Demonstrated leadership skills in a team based environment and the ability to motivate and empower employees.

+ Experience in remote management of staff across multiple locations

+ Excellent interpersonal, written, and oral communication skills.

+ Ability to travel approximately 15% to multiple locations.

+ Ability to solve complex problems through root cause analysis, management by fact and collaboration across a wide population.

+ Ability to make swift and sound decisions that demonstrate both strategic and tactical analytical and leadership skills.

+ Ability to as act as a trusted advisor at all organizational levels, including ability to develop and deliver substantive presentations to executive leadership.

+ Analytical skills, understanding of basic statistics and continuous improvement methodologies.

+ Ability to express ideas in a clear and concise manner

+ Strong consensus building ability with effective conflict resolution and negotiation skills

+ Ability to take initiative and effect change

+ Microsoft Office Suite products, including but not limited to Visio, Excel, SharePoint and Project

+ Familiarity with relevant call center technology and applications, including but not limited to including Nice, IEX, Aspect, etc



**Desired Skills**



5+ years experience inCredit Card/Merchant Services industry experience



Bachelor's Degree



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-22068190



Band: H5



Manages People: Yes



Travel: Yes, 15% of the time



Manager:



Talent Acquisition Contact:



Christina Rivera-Saucedo [C]



Referral Bonus:



300



Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.




To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .


To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .



Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.




To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .