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Technical Account Manager
3 years ago

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the worlds leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.


WHO ARE YOU?

A key player in expanding Ticketmasters leadership position in ecommerce. We are looking for smart, curious, and motivated individuals to join our growing team as we build the next generation ticket merchandizing platform sitting at the intersection of live events, fan data, digital media, and performance marketing. If you relish a challenge and are solution oriented; if you thrive in a fast-paced, start-up style environment but with the support structure and funding of a large company; if you have a love for live events and technology, we look forward to meeting you.Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!


THE JOB

The Technical Account Manager will play a critical role in the success of the Ticket Ad Network. This person will be the technical expert and trusted advisor to clients of the Ticket Ad Network, including working with sales, account management, and product teams to ensure the successful delivery and implementation of custom implementation and operational needs, as well as campaign oversight & troubleshooting.


WHAT THIS ROLE WILL DO

  • Be the trusted technical partner and solutions consultant for Ticket Ad Network clients

  • Respond to and troubleshoot any issue with strong internal and external communications

  • Support technical developments, upgrades, and migrations in line with both internal and external business and technical roadmaps in partnership with Product Management

  • Partner with Ticketmaster Marketing Services to integrate service of Ticket Ad Network campaigns with larger Ticketmaster Marketing Service programs and standards

  • Monitor integration quality and performance, and proactively identify issues or defects in implementation for Ticket Ad Network products and capabilities

  • Understand in-depth how Ticket Ad Network clients are technically implemented and configured to advise how they can improve their implementation to drive additional business value

  • Relay the impact of system issues or outages to clients and address follow-up communications and project managing technical needs associated

  • Collaborate with Product and Support teams to create customer-specific rollout plans for product updates and new product releases


WHAT THIS PERSON WILL BRING

  • 5+ years of enterprise-level client-facing account management experience

  • 3+ years of experience working in the programmatic advertising industry (DSP, Exchange, SSP, Publisher/Network, Ad Server) and/or in ad operations

  • 2+ years of experience in technical troubleshooting including intake, issue tracking, and response

  • Degree in computer science, data science, mathematics, statistics or other related discipline

  • Have expert knowledge of digital advertising, programmatic ad technology, and ad serving

  • Demonstrated success in working with a cross-functional team including engineers, other product management teams, and sales/client service

  • COVID-19 vaccination will be required for this position subject to legally valid exemptions


Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.


EQUAL EMPLOYMENT OPPORTUNITY


Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.


HIRING PRACTICES


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.


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About Us

Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.


We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.


There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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