**Staples is business to business.** Youre what binds us together. Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services. **What youll be doing:** + Lead operational support for B2B Gateways & ESB in Enterprise Integration (EI) space. + Administration and Monitoring of webMethods suite of products. + Lead webMethods upgrades including other software products & tools in Enterprise Integration space. + Mentor junior support team member on various production support activities deployments, maintenance, create & maintain runbooks, troubleshooting techniques and root cause analysis. + Promptly respond to customers issues, vendors issues, incident tickets and communicate the status to stakeholders. + Independently troubleshoot complex production issue and identity the root cause & fix it. + Implement a change immediately to either correct a high priority incident (active P1/P2) after getting approval from Change Management team. + Lead SWAT call with Rapid Response & Recovery (RRR) Team. + Collaborate with EI Engineering team, EI Architecture team and other internal/external teams. + Adhere to Change Management process on Change Request (CR), Incident ticket and approval. **What you bring to the table:** + The ability to identify customer needs and deliver excellent operational support to internal or external customers and reduce High Priority Incidents (HPIs). + Operational expertise in Enterprise Integration (EI) space. + The ability to build partnerships & work collaboratively with the teams and cross functional teams to achieve team & shared objectives. + Demonstrate a commitment to creating an inclusive culture and strong team spirit to drive results independently. + New approaches to support operations, serve our customers and promote innovative ideas. + Competencies in oral & written communication skills, integration patterns, debugging skills, technical skills, problem-solving skills & analytic skills. + Expert in analysis & troubleshooting techniques. + Ability to work collaboratively with cross-functional teams. **Qualifications :** **Whats needed- Basic Qualifications** + 5 7 years of IT experience. + Minimum Bachelor's Degree. + Operational support experience on webMethods suite of products. + Experience on operating system AIX and Linux. **Whats needed- Preferred Qualifications** + Experience with Jenkins and CI/CD. + Experience with Apache ActiveMQ. + Experience with Splunk search queries, dashboard & alerts. + Experience working with agile methodologies Scrum, Kanban & SAFe (Scaled Agile Framework) principles. + Understanding of any public cloud release pipeline is a plus. + Azure fundamentals & any other public cloud fundamentals. + Understanding of No-SQL Couchbase database. + Knowledge of security tool CheckMarx and its report. + Knowledge of Spark, Kafka, OAuth2, Docker, Kubernetes. + Knowledge of Event-driven architecture. + Knowledge of open-source technologies. **We Offer:** + Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center + Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits _Interested in joining the team? Check out our_ _perks and benefits_ _!_ _Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._