What You'll Do
Cisco Customer Experience (CX) TAC team is a team of extraordinary technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. You can measure your success through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You'll Work With?
Our team is made up of highly responsive and driven technology experts who love what they do: Enabling our Customers by enabling Cisco Technology! We provide 2nd/3rd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role, you will focus on reactive measures including diagnostics and analysis, as well as, recommendations. With a technology runway that never ends, opportunities to develop your depth, breadth, and diversity of technology are limitless!
Who You Are?
We're looking for team members that are trained in Networking and Security products and technologies. Using your knowledge and on the job training, team members provide support for CISCO Security products(Identity Service Engine (ISE), Trust Sec, Wireless Lan Controllers, Basic Routing and Switching, Radius, EAP,and TACACS).
This is a phenomenal opportunity for someone with perseverance, an empathetic view of the customer, and good customer relationship management skills to hone their skills and advance their career by contributing to customers in the form of current and future types of post-sale services.
Role & Responsibilities
Provides second/third level technical support on a worldwide basis via phone, email, web and remote access for AAA products, protocols, and solutions.
Working knowledge of the Networking industry, products, and protocols.
Apply Analytical skills and technical knowledge to solve product and network problems of moderate-high complexity.
Effectively utilize moderate to complex lab setups to recreate and solve problems.
Crisis management skills and ability to handle critical customer issues/problems.
Minimum Requirements
Bachelor or masters degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering, or equivalent).
2+ yearsof experience in designing, deploying, configuring, supporting, troubleshooting, and debugging networks (direct customer support experience).
Good technical foundation in networking (CCNA equivalent level or above) is required.
Knowledge of basic Routing and Switching and Wireless Lan Controllers.
Knowledge of Cisco network security products, protocols, and solutions such asIdentity Service Engine (ISE), Trust Sec, Radius, EAP and TACACS.
Strong communication skills, both oral and written.
Good analytical skills.
Ability to work independently.
You're passionate about and have the ability to learn and work in a multicultural team environment.
You're motivated by a service excellence attitude.
You drive to achieve goals with limited supervision.
Desired Skills
Knowledge of Cisco network security products, protocols, and solutions such asIdentity Service Engine (ISE), Trust Sec, Radius, EAP and TACACS.
Knowledge of basic Routing and Switching and Wireless Lan Controllers.
Certification: Cisco CCNA R&S, CCNA Security, CCNP Security, or CCIE security
Programming skills: Python, Java, Linux
Why Cisco?
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
We connect everything people, process, data and things and we use those connections to change our world for the better, colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
