The Onboarding Product Manager role requires a strategic, impact focused, enthusiastic and innovative individual who has a passion for change, strives to deliver impact for our clients, and can build strong relationships with partners and stakeholders. The successful candidate will have experience in either Payments, Cards, CRM, or Trade onboarding automation, working on online banking portals, crafting user stories and communicating effectively with partners having varying levels of tech expertise. Important aspects of the role include building product roadmaps, orchestrating delivery across partner product teams, building and refining user stories, and owning responsibility for the end-product. Additionally, given the high-profile nature of the team's work, the ideal candidate would enjoy working in an ambiguous and fast-paced environment, and possess exceptional drive and energy.


Functions and Responsibilities


+ Revolutionize the client onboarding process across physical accounts, virtual accounts, payments, collections, liquidity solutions, and interest optimization products to improve cycle times from weeks to days/near real time, realize revenue faster, and improve Client Experience using Straight Through processing methodology powered by Data & Onboarding APIs

+ Researching and applying an understanding of innovation in financial services and emerging technologies to reimagine the future of online banking portals

+ Remain up-to-date and well-versed with trends, technology and business model disruptors, competitor activity, and new market entrants

+ Transform documentation process via auto search and discovery or re-use, auto selection, prefill, eSignatures, and lodgment capabilities

+ Establish robust, globally consistent, channel agnostic Client Onboarding capabilities that accelerates speed of onboarding, realize revenue faster and improve client experience

+ Drive change, consensus, and alignment on the target state vision and roadmap with cross functional stakeholders and senior leaders to align on roadmap prioritization and technology approach

+ Analyze business requirements and understand partner system integrations in order to draft user stories

+ Manage and prioritize the product backlog of multiple scrum teams in an agile environment

+ Collaborate with UI/UX design teams and SMEs to use a design-thinking methodology to co-create the target state client and internal client onboarding experience; responsible for translating design into discrete and well scoped initiatives with robust business cases and KPIs to track impact and adoption


Qualifications


+ Bachelor's degree required; MBA or related Masters Degree is a plus

+ 8+ years of relevant experience driving the product strategy at a Fintech company and agile transformation required

+ Financial industry / payments (ACH, Wire transfers, etc.) background required; experience setting up self service online banking portals is highly desirable

+ Demonstrated experience orchestrating and influencing collaboration across multiple teams and roles building a cohesive, customer-focused product backlog

+ Experience in business process reengineering and digital transformation

+ Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills and design principles

+ Must know what it takes to deliver & manage products and services in partnership with 3rd party vendors such as fintechs and cross functional stakeholders within a bank

+ Must be comfortable in using and analyzing data to conduct research and competitor analysis;

+ Strong understanding of e-Commerce

+ Agile/Scrum (SAFe Framework) background specific to running scrum teams, creation user stories, setting priorities and engagement in approving additional BOW items


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**Job Family Group:**


Product Management and Development

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**Job Family:**


Product Management

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**Time Type:**


Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.