Job Description

The Underwriting Rating Quality Assurance Analyst is primarily responsible for executing quality programs that support operational risk-based auditing and customer experience service programs. The Quality Assurance Analyst will conduct audits of overall underwriting rating process/management, targeted rating processes, client-specific rating performance, and training performance. The Quality Assurance Analyst will work with internal business partners to provide trend/data analysis and identify recommendations for optimizations and enhancements that assist in meeting customer demands/expectations and driving continuous improvement.

This position will support multiple products, including but not necessarily limited to: Life, Voluntary Life, Short Term Disability (STD), Long Term Disability (LTD), Dental, Vision, Absence Management, Supplemental Health and Mental Wellness Products.

You are

A driven underwriting rating professional with a high degree of knowledge and experience supporting Group Underwriting products, experience with audit/review processes, and the ability to collaborate with internal business partners to support goals and objectives, lead change and implement new ideas.

You have

College degree preferred. Insurance industry experience required.

2+ years in Underwriting Rating experience preference for multiple products, including but not necessarily limited to: Life, STD, LTD, Dental, Vision, and Supplemental Health

Experience in audit/review processes preferred

Experience in Intake processes desired

Strong decision-making skills, including critical thinking and problem solving

Strong communication and coaching skills with attention to detail

Proficiency in Rating platforms including CPS, Salesforce, Simon, BTR, Tableau, a plus

Proficient in Microsoft Excel

You will

Conduct and deliver audits of business process to monitor adherence to all Guardian policies and procedures

Assist with program development and redesigns based on changing business needs, new product offerings, and other updates

Support business compliance and risk initiatives, such as Model Audit Rule

Partner with internal resources to provide trend/data analysis, identify recommendations for improvements and training opportunities, and assist with system enhancements/requirements

Understand current industry trends and best practices as it relates to underwriting rating processes

Reporting Relationships

As an Underwriting Rating Quality Assurance Analyst, you will report to our Manager, Underwriting Quality Assurance & Compliance Team, who reports to our Leader of Underwriting Operations.

Location & Vaccination Requirements

The primary location for this position is remote, with an at home work arrangement.

Covid 19 vaccinations not required unless you voluntarily visit one of our campus locations or are attending an in-person company sponsored event.

Travel

No travel required for this role.

Our Promise:

At Guardian, youll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

We Offer:

• Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way.

• Competitive compensation

• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period

• Life and disability insurance

• A great 401(k) with match

• Tuition assistance, paid parental leave and backup family care.

• Dynamic, modern work environments that promote collaboration and creativity.

• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.

• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability, and advocate for diversity & inclusion in all that we do.

Primary Location:

Remote - United States

Other Locations:

Job:

Organizational Effectiveness

Schedule:

Full time

Equal Employment Opportunity:

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.