Locations: VA - McLean, United States of America, McLean, Virginia


UX Designer (Change Management) (Remote Eligible)


The Product Experience Delivery (PXD) Teams responsibility is to connect users in the Capital One enterprise with simple to use, digitally enriched experiences that are designed to maximize associate productivity. There. That sounds corporate-y enough to get past the HR folks - so now thats straight, lets break it down: We do cool stuff. A lotta cool stuff. Our teams uncover old, archaic processes and identify associate pain-points caused by outdated or shoddy technology - and then we design, develop, and implement new ways of doing things that alleviate users headaches and wasted time. To make all of this happen, we have great people with diverse skill sets - including researchers, designers, developers, product owners, and data scientists - all collaborating and working together with a common goal of improving the experience for every user in the Capital One enterprise. We set audacious goals, laugh at danger, and have an altruistic true north that involves building, shaping, and having a massive impact on the tech experience for every user at Capital One.


**What You Bring:**


You have a background in instructional design, geek out about the latest technologies, and have spent countless hours with friends and family members teaching them how to use technology in ways they never knew were important but now cant live without. You have an exuberant passion for the power of strategic design and an anythings possible mindset. Youre a bit of a unicorn and love creating content and visuals that help tell a compelling story. Youre proud of your work, your skill, your experience and your expertise, and you want to be part of something great.


**Heres what youll need to be successful:**


+ Ability to take complex processes and technologies and reinterpret them in a simple, easy-to-understand way using a variety of medium including written communication, video, and spoken audio

+ Ability to create engaging content from scratch including storyboarding, scripting, recording narration, graphics, and animation

+ A solid understanding of how people go through a change and the change process

+ A solid understanding of adult learning theory

+ A solid understanding of human-centered design

+ Ability to establish and maintain strong relationships

+ Ability to influence others and move toward a common vision or goal

+ Ability to work effectively at all levels in an organization

+ Ability to work collaboratively with and through others

+ Experience with large-scale organizational change efforts

+ Exceptional communication skills, both written and verbal

+ Excellent active listening skills

+ High proficiency in graphic design and knowledge of the Adobe Creative Suite

+ High proficiency in video creation and production from filming and shot design, to editing and producing a great final product

+ Moderate proficiency in HTML5 and CSS

+ Flexible and adaptable; able to work in ambiguous situations

+ Resilient and tenacious with a propensity to persevere

+ Forward looking with a holistic approach

+ Organized with a natural inclination for planning strategy and tactics

+ Problem solving and root cause identification skills


**Capital One is open to hiring a remote employee for this position.**


**Responsibilities:**


+ Advocate and be the voice of the customer

+ Utilize Design Thinking techniques to deliver customer-driven solutions

+ Complete change management assessments

+ Identify, analyze and prepare risk mitigation tactics

+ Identify and manage anticipated resistance

+ Support and engage senior leaders

+ Evaluate and ensure user readiness

+ Define and measure success metrics and monitor change progress

+ Support change management at the organizational level


**_Lead change management activities_**


+ Apply a change management strategy and process to create a strategy to support adoption of the changes required by a project or initiative.


**_Support communication efforts_**


+ Support the design, development, delivery and management of communications.

+ Create engaging communications with language that closely aligns to the voice of the team.


**_Assess the change impact_**


+ Conduct impact analyses, assess change readiness and identify key stakeholders.


**_Support training efforts_**


+ Create self-guided eLearning content that's engaging and interesting, with the ability to load the finished product into an LMS.

+ Provide input, and support the design and delivery of training programs.

+ Utilize a diverse set of tools to deliver what is needed to support a program, including audio, video, and interactive web content.


**Basic Qualifications:**


+ Bachelors degree or military experience

+ At least 3 years of experience with change management

+ At Least 3 years of experience in user experience design

+ At least 3 years of experience with Adobe Creative Suite


**Preferred Qualifications:**


+ 4+ years of experience with large scale change management

+ 4+ years of experience in user experience design

+ 4+ years of project management experience


**At this time, Capital One will not sponsor a new applicant for employment authorization for this position**


No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.


If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com


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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).