By joining Chubb's Digital Transformation team as a VP Product Owner Conversational AI you will play an instrumental role in developing and implementing the strategy for how we utilizeand scaleConversational AI capabilities throughout our business. Youll ensure that a global approach is used to create, implement, and operationalize strategy leveraging common approaches and technologies with business and technology partners. What could this entail? Youll serve as the key advocate for current and future POCs and implementations that improve business results.Youll strategize and plan to operationalize and deliver solutions that include but arent limited to chatbots and other AI solutions, all to facilitate enhanced customer experience and outcomes. And youll have the opportunity to leverage your expertise in the conversational AI space to evangelize its utilization across the business, build relationships with stakeholders, core IT, business partners and vendors and drive large-scale digital transformation through conversational AI.
In this role, you will:
Establish Conversational AI strategy, create a multi-year business plan, and execute strategy
Onboard, package and operationalize technology that can be used by the enterprise
Partner with enterprise architecture and IT to develop platform strategy that fits the organization
Execute successful POCs and pilots to demonstrate technology, platform and strategy fit
Partner with Global business stakeholders to develop pipeline of conversational AI opportunities
Prioritize, plan, and ensure timely execution of created pipeline
Promote adoption of new platform
Manage technology and delivery vendors
Location & Travel: This is a globally focused role. With that in mind, we anticipate travel of up to 25%. And while our preference is for you to be based in our Jersey City office, we are open to you working out of our office in New York City as well.
5+ years of experience in one or a combination of the following: Artificial Intelligence, Data Science, Business Analytics/Insights, or Digital Products
3 + years of leadership experience driving technology or digital strategy
2+ years of experience in Artificial Intelligence, Natural Language processing, Machine learning, Chatbot and virtual assistant
Experience working in an Agile delivery model
Experience with driving decision making and developing digital strategy
Experience in insurance and financial services industry
Excellent verbal, written and interpersonal communication skills
Ability to work and influence decisions in a matrix environment and build effective partnerships
Experience in delivering digital and technology solutions
Able to participate in multiple assignments with overlapping delivery dates in a fast-paced environment
About Us
Chubb is a global leader in the insurance industry and provides an extensive suite of products to a wide range of clients. Delivering superior coverage, craftsmanship, and customer experience has always been at our core, and will continue to be as we modernize what insurance does and how we deliver it, all while protecting what our customers value most. Major initiatives are underway at Chubb to build on our strengths and expand Chubbs reach in the digital insurance space. This means data-enriched processes and real-time insights embedded across our value chain, design thinking and an engineers of everything mentality, and a world-class customer experience that sets us apart. We are also reimagining our ways of working to be more adaptable and flexible through agile principles and investing in skillset development and tools for a digital age.
What we Bring
Dynamic Hybrid flexible work arrangements
Competitive offer packages which include a competitive base salary bonus and equity (for applicable roles)
Employee stock purchase plan (15% discount)
Comprehensive benefits that start day 1
Retirement savings plan (Chubb contributes 9% on your behalf)
Investment in education program- Tuition reimbursement program
Charitable gift matching programs
Mentorship programs to help you grow your career
