Production Services Specialist II
Jersey City, New Jersey
**Job Description:**
Provide technical and business support to the business on multiple Reconciliation applications and also involves managing Incidents, Releases, and various projects.
Responsibilities Include:
+ Handle escalations and drive Incidents end to end including follow-up after resolution for problem management
+ Coordinate with different stakeholders of different departments
+ Investigate and resolve production issues with minimal impact to Users and operations
+ Should automate manual tasks by scripting /programming
+ Handle releases to production, user queries
+ Should provide on call support and if required, need to login for handling issues Investigate and resolve production issues with minimal impact to Users and operations
+ Should automate manual tasks by scripting /programming
+ Handle releases to production, user queries, etc
+ Should provide on call support and if required, need to login for handling issues
Required Skills:
+ UNIX / Linux OS, knowledge of scripting languages perl and/or pythoin
+ Executing commands to trace orders flow and identify slow/pending orders
+ Analyzing logs using common UNIX syntax and order tracer command set
+ Distributed Networks/Routers/Firewalls
+ Execute trouble shooting commands to identify slow network sessions and bottlenecks
Desired Skills:
+ SRE experience, scripting languages such as Python Experience of development life cycle
+ Knowledge of Unix, Windows and databases (SQL, Oracle and Sybase)
+ Experience in investment banking support environment
+ ITIL Certification would be an added advantage
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
0
**Job Description:**
Provide technical and business support to the business on multiple Reconciliation applications and also involves managing Incidents, Releases, and various projects.
Responsibilities Include:
+ Handle escalations and drive Incidents end to end including follow-up after resolution for problem management
+ Coordinate with different stakeholders of different departments
+ Investigate and resolve production issues with minimal impact to Users and operations
+ Should automate manual tasks by scripting /programming
+ Handle releases to production, user queries
+ Should provide on call support and if required, need to login for handling issues Investigate and resolve production issues with minimal impact to Users and operations
+ Should automate manual tasks by scripting /programming
+ Handle releases to production, user queries, etc
+ Should provide on call support and if required, need to login for handling issues
Required Skills:
+ UNIX / Linux OS, knowledge of scripting languages perl and/or pythoin
+ Executing commands to trace orders flow and identify slow/pending orders
+ Analyzing logs using common UNIX syntax and order tracer command set
+ Distributed Networks/Routers/Firewalls
+ Execute trouble shooting commands to identify slow network sessions and bottlenecks
Desired Skills:
+ SRE experience, scripting languages such as Python Experience of development life cycle
+ Knowledge of Unix, Windows and databases (SQL, Oracle and Sybase)
+ Experience in investment banking support environment
+ ITIL Certification would be an added advantage
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22077067
Band: H5
Manages People: No
Travel: Yes, 5% of the time
Manager:
Talent Acquisition Contact:
Danica Afutu [C]
Referral Bonus:
0
Jersey City pay and benefits information
**Jersey City pay range:**
$70,000 - $120,000
annualized salary, offers to be determined based on experience, education and skill set.
**Discretionary incentive eligible**
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
**Benefits**
This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .
