Production Services Specialist II
Jersey City, New Jersey
**Job Description:**
Senior role that provides front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements and pursue root cause and problem resolution follow-up.
Responsibilities:
+ Provide critical Robotics support for GBAM and troubleshoot production outages along with ITRS based monitoring.
+ Create Onboarding standards for the Robotics support platform.
+ Setup monitoring for L2 and L1 support.
+ Apply Robotics industry best practices.
+ Keep the management and other stakeholders updated with latest and upcoming changes.
+ Perform Incident, Problem and Release management for the bot.
+ Perform capacity management of the bot infrastructure.
+ Liaise with development and business teams to outline future business roadmap.
+ Act as bot management SME for the team and provide trainings to others.
Required Skills:
+ Operating systems: Linux/Unix, Windows.
+ Experience with **UiPath**
+ Languages: Python, Java, Shell, Perl, JQuery, JavaScript etc.
+ Database: Good knowledge of SQL/PLSQL, Oracle, MySQL
+ Other Tools: ITRS Geneos/Splunk or any other monitoring tool, Ansible, Eclipse or any other IDE, CVS, Remedy, JIRA
+ ITIL standards.
Desired Skills:
+ Working experience in DevOps and Agile culture.
+ Python coding experience and hands on experience with Ansible, Jenkins ITRS Geneos monitoring.
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
0
**Job Description:**
Senior role that provides front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements and pursue root cause and problem resolution follow-up.
Responsibilities:
+ Provide critical Robotics support for GBAM and troubleshoot production outages along with ITRS based monitoring.
+ Create Onboarding standards for the Robotics support platform.
+ Setup monitoring for L2 and L1 support.
+ Apply Robotics industry best practices.
+ Keep the management and other stakeholders updated with latest and upcoming changes.
+ Perform Incident, Problem and Release management for the bot.
+ Perform capacity management of the bot infrastructure.
+ Liaise with development and business teams to outline future business roadmap.
+ Act as bot management SME for the team and provide trainings to others.
Required Skills:
+ Operating systems: Linux/Unix, Windows.
+ Experience with **UiPath**
+ Languages: Python, Java, Shell, Perl, JQuery, JavaScript etc.
+ Database: Good knowledge of SQL/PLSQL, Oracle, MySQL
+ Other Tools: ITRS Geneos/Splunk or any other monitoring tool, Ansible, Eclipse or any other IDE, CVS, Remedy, JIRA
+ ITIL standards.
Desired Skills:
+ Working experience in DevOps and Agile culture.
+ Python coding experience and hands on experience with Ansible, Jenkins ITRS Geneos monitoring.
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22083180
Band: H5
Manages People: No
Travel: Yes, 5% of the time
Manager:
Talent Acquisition Contact:
Danica Afutu [C]
Referral Bonus:
0
Jersey City pay and benefits information
**Jersey City pay range:**
$70,000 - $120,000
annualized salary, offers to be determined based on experience, education and skill set.
**Discretionary incentive eligible**
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
**Benefits**
This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .
