Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citis Institutional Clients Group (ICG) is comprised of diverse, talented professionals globally located in more than 100 countries and territories, collectively representing an unparalleled international network of financial skills and capabilities serving targeted clients. Our clients are top corporations, financial institutions and governments in countries around the world and our mission is to help them achieve their goals. We do so by providing strategic, financing and operational insights and executing tailored product/service solutions, both across our borders and domestically. The ICG responds to clients' changing needs through its long-established relationship coverage approach that provides client solutions utilizing all of Citi's relevant capabilities, including the broadest possible access to financial markets globally. No other institution can match our combination of global insights, client relationship management services, geographic reach and local and cross-border product expertise.
**Role Overview:**
The ICG technology is organized into Markets and Securities Services (MSST), Treasury and Trade Solutions (TTS), Citi Private Bank (CPB) and Information Services Group (ISG). Working in a highly dynamic and collaborative team, we are seeking an Application Support Senior Specialist to support all ICG application
This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of the TTS business. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
**Responsibilities:**
+ Managing, maintaining and supporting applications and their operating environments, focusing on stability, quality and functionality against service level expectations
+ To develop, maintain and enhance monitoring solutions, which will require scripting knowledge to create advanced monitoring solutions
+ To monitor and maintain platform stability during all business hours
+ Manage the relationship with development and infrastructure teams
+ Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
+ Develop and maintain technical support documentation
+ Perform same day risk reconciliations
+ Formulates and defines scope and objectives for complex application enhancements and problem resolution
+ Reviews and develops application contingency planning to ensure availability to users
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
**Functional skills:**
+ Experience working in a production support environment
+ Understanding of problem management methodologies
+ Strong drive to learn new technology
+ Self-motivating
+ Ability to work high extreme pressure
+ Strong organizational skills
+ Ability to work in a team environment
+ Ability to learn new skills quickly with little supervision
**Technical Experience:**
+ 7+ years relevant work experience in technical production support roles preferably within a large scale, global financial services organization.
+ Flexible and being able to handle time effectively.
+ Experience installing, configuring, or supporting business applications.
+ Experience with some programming languages and willingness/ability to learn.
+ Strong working experience with Oracle, PL/ SQL and ability to write complex SQL queries.
+ Strong knowledge in Java, J2EE and supporting experience of Java, J2EE, IBM WebSphere based applications.
+ Good experience with Unix, Linux operating systems and ability to write Shell scripts.
+ Good experience with IBM WebSphere Message Queue, TIBCO EMS platforms.
+ Good experience in Cloud technologies and familiarity with Red Hat OpenShift platform, MongoDB, ActiveMQ.
+ Experience / Knowledge of Angular, Kafka and Microservice framework is a plus
+ Strong experience with ITIL process, ServiceNow, ITRS monitoring and AppDynamics tools.
+ Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
+ Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
+ Demonstrated analytical skills
+ Issue tracking and reporting using tools
+ Knowledge/ experience of problem Management Tools.
+ Good all-round technical skills
+ Effectively share information with other support team members and with other technology teams
+ Ability to plan and organize workload
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Ability to communicate appropriately to relevant stakeholder
**Education:**
Master's / Bachelors degree.
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**Job Family Group:**
Technology
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**Job Family:**
Applications Support
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**Time Type:**
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
