Job Classification:
Technology - Project Mgmt/Business Analysis
Our Business
Prudential Financial (NYSE: PRU), an industry leader in financial services for more than 140 years, is on a journey to become a higher growth, more nimble company - expanding access to investing, insurance, and retirement security for more people across the globe. We provide a wide array of financial products and services, ranging from individual life insurance, retirement, and annuities to asset management. With over $1.6 trillion assets under management and office presence in 20 countries across 5 continents, we help customers world-wide develop strategies for growing and protecting wealth.
The Business
Prudentials Marketing Organization is integral to the growth of the company, driving deep understanding of customers and delivering experiences that achieve exceptional business outcomes. Come be part of a diverse team of marketers who are passionate about putting customers at the center of everything we do and making their lives better by solving the financial challenges of a changing world.
The Role
As a member of Customer Digital Team within the Marketing Organization, the Business Analyst is a versatile role that is focused on developing tools for the Retail Prospect Journey Teams, supporting our Customers and Advisors. You will help shape and execute on initiatives by analyzing existing processes and systems, helping to assist the teams to build tools that are constituent-focused while also ensuring practicality within existing business rules.
This role also works closely with technology partners, designers, and business partners to support the development process and ensure that new digital capabilities and tools meet Objectives and Key Results (OKRs) as defined by the team.
This role will focus on all aspects of the end-to-end advisor and customer experience and require operating in an Agile framework. This would include initiatives that explore and test new experiences in market and initiatives that leverage customer insights to rearchitect the current experience.
Responsibilities include:
Partner with the Product Owner to work with business partners and initiative owners to understand the end users needs and pain points to define the requirements in agile stories for development
Support and drive RAS-defined business outcomes, as a Business Analyst on a digital experience scrum team, including but not limited to the transformation of the RAS Digital & Hybrid strategic transformation (Compass)
Assist the Product Owner and the agile team to clearly define and sequence the work (e.g., MVP - minimum viable product and beyond, go to market strategy, release schedules)
Monitor usage and collect feedback on functionality and experiences developed to ensure it meets the end users needs
Share insights and progress to promote a customer-centric culture and connect the dots across experiences to inform the broader organization
Collaborate across agile teams within the RAS Journey and across other Constituent Journeys (Individual Solutions Group Intermediary, Product and Customer)
Your Expertise
What youll need to succeed:
Passionate about improving the Customer and Advisor Experience
Able to work in a matrix/nonhierarchical environment, embracing an agile mindset to evolve with the business
Excellent work ethic and self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
Excellent communication and interpersonal skills to work effectively with team members, leadership, other departments and vendors
Strong problem solving, decision making, negotiation, and partnership skills
Has a learning mindset to take on versatile roles as required by the team involving analytics, business rule definition, testing, and operationalization
Intellectual curiosity, and a willingness to learn, grow, and improve
Minimum of 3 year working in one or more business functions (product, marketing, service, technology, customer experience, direct-to-consumer, Retail Advice and Solutions, etc.)
May require quarterly travel to corporate office (Newark, NJ)
*Note: Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident. Salary range specific to Colorado: $87,500 - $118,300 + discretionary incentive bonus + benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
