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Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting.

Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally-and encourage our people to do the same. That means when you take your place on our team, you'll discover a supportive and collaborative work environment that enables you to excel. If you're ready to share your perspective with the world, make a real impact at Kroll. Find out how our approach will change everything for YOU.

A true partner within the business, our IT team works globally as one cohesive unit comprised of collaborative professionals who take pride in support and customer service. Core areas include solutions delivery and application development, network operations, workforce services and information services/knowledge management.

Function:

Manage the Level 3 IT Technical desktop engineering services to all employees in supported Kroll Offices. Additionally, provide assistance to the business by doing occasional site visits to new company acquisitions for the purpose of IT data collection.

RESPONSIBILITIES:

• Solid understanding of Microsoft SCCM and Intune environments

• Ensure a standard up to date desktop image

• Ensure all Windows, Security and Driver updates are regularly applied to desktops

• Oversee QA testing of all new laptop\\desktop hardware

• Oversee the evaluation, testing, and deploying all client facing applications

• Manage and maintain Active Directory / Azure Active Directory Users, Computers, and Objects

• Maintain high level of knowledge and expertise in core enterprise environments: Active Directory, SCCM, Windows Update for Business, Windows Servers, Windows Update methodologies, Endpoint Security

• Assist in managing and resolving tickets in Level 3 supportqueue

• Assist with management and deployment of desktop security software

• Assist with management of group policy and logon scripts

• Working knowledge or Microsoft 365 suite of products

• Basic knowledge of various other IT practices (networking, servers, voice, email)

• Traveling to regional offices will be required

• Other duties as assigned

QUALIFICATIONS:

• Strong technical knowledge on all supported application & hardware

• Strong organizational and analytical skills; oral and written communication skills

• Demonstrated ability in independent functioning

• Ability to accomplish tasks without supervision

• Must possess a positive and professional attitude

• Experience working with virtual / remote staff members

• Excellent project management skills

• Ability to take initiative and lead projects

EDUCATION AND/OR EXPERIENCE:

University education is required. Ability to communicate and to interact effectively with co-workers and customers is required. Working knowledge of personal computer and software applications used in job functions is a must.

Certificates, Licenses, Registrations:

Microsoft certifications a plus

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS:

Ability to read, analyzes, and interprets professional journals and technical procedures. Ability to communicate orally and through written, via weekly reports.

REASONING ABILITY:

Ability to define and solve IT problems, establish facts, draw valid conclusions and close tickets.

Process Improvement: Identifies processes for improvement in daily work; educates new staff in team process.

KNOWLEDGE & EXPERIENCE:

• 5+ years' experience supporting desktop services in an enterprise environment

• Experience developing \\ implementing standards, processes, and procedures

• Experience imaging and supporting Windows desktop operating systems

• Experience with quality assurance of PC images and software deployments

• Experience with desktop management tools and concepts

• Experience working with software deployment and inventory systems

• Experience working with HP (Wintel based) desktop hardware

• Experience working with Microsoft operating systems and applications

• Experience working with Windows Server and related technologies

• Experience working with MS Office 365 configuration and applications

• Experience working with Active directory in a multi-domain forest a plus

• Experience with email and mobile device management

• Experience working both independently or as part of a project group

• Experience working flexible hours and on call 365x24x7

INTERPERSONAL SKILLS:

Demonstrates active listening techniques; gains support through effective relationships; treats others with dignity and respect; seeks feedback.

CONTINUING EDUCATION:

Working knowledge of personal computer and software applications used in job functions

In order to be considered for a position, you must formally apply via careers.kroll.com

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability .

All employees must comply with Kroll's mandatory vaccination policy, subject to all applicable federal, state, and local laws.

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#LI-JS2Manage the Level 3 IT Technical desktop engineering services to all employees in supported Kroll Offices. Additionally, provide assistance to the business by doing occasional site visits to new company acquisitions for the purpose of IT data collection.