Operations Project Consultant - Global Payments - Wire
Richmond, Virginia
**Job Description:**
The GPO Payments Support and Enablement Project Consultant provides expertise to GPO, Product, Treasury Fulfillment and Service Operations (TFS&O), and Payments Technology partners. Responsibilities include but are not limited to the following:
Production Support Operations related research on issues and requests for payments, remediation support for minor issues, and specific database configuration updates
Maintenance Support and Contingency Testing Coordination of tasks and certifications from Operations teams for site rotations
Wire Database Updates Review, create, and/or update database details related to configuration changes for FED/SWIFT/CHIPS and/or client preferences from GWIM and Small Business
Complex Client Testing and Setups Provide feedback to Product, Sales, and Advisors on potential setups or testing requests from clients, brainstorm on efficiencies, and provide feedback on testing
Required Skills:
Minimum of 1 year of experience with Wire payments, Wire repair, Wire Customer Service, Wire Investigations, Sanctions or other payment operations activities
Working knowledge of Wire, SWIFT, FED, CHIPS
Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
Ability to understand the bigger picture (risks, dependencies)
Cross functional with strong business analysis, problem solving, quality management and organization skills
Excellent written and verbal communication skills
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
M-F 8a-5p
**Referral Bonus Amount:**
0
**Job Description:**
The GPO Payments Support and Enablement Project Consultant provides expertise to GPO, Product, Treasury Fulfillment and Service Operations (TFS&O), and Payments Technology partners. Responsibilities include but are not limited to the following:
Production Support Operations related research on issues and requests for payments, remediation support for minor issues, and specific database configuration updates
Maintenance Support and Contingency Testing Coordination of tasks and certifications from Operations teams for site rotations
Wire Database Updates Review, create, and/or update database details related to configuration changes for FED/SWIFT/CHIPS and/or client preferences from GWIM and Small Business
Complex Client Testing and Setups Provide feedback to Product, Sales, and Advisors on potential setups or testing requests from clients, brainstorm on efficiencies, and provide feedback on testing
Required Skills:
Minimum of 1 year of experience with Wire payments, Wire repair, Wire Customer Service, Wire Investigations, Sanctions or other payment operations activities
Working knowledge of Wire, SWIFT, FED, CHIPS
Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
Ability to understand the bigger picture (risks, dependencies)
Cross functional with strong business analysis, problem solving, quality management and organization skills
Excellent written and verbal communication skills
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22076465
Band: H5
Manages People: No
Travel: No
Manager:
Talent Acquisition Contact:
Kerry Lucas
Referral Bonus:
0
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
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To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .
