Job Summary:
THE TEAM
A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events.The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
THE JOB
In the role ofPrincipal Payment Platform Engineer, you will be part of a new team that will build the next generation payment platform that must serve all Ticketmaster's ticketing platforms and give a unified and reliable payment experience for our fans worldwide.
You will be responsible for owning the AWS infrastructure and EKS/K8S clusters of the payment platform worldwide. You will have to rely on your wide range of experience to solve complex problems, and you will have to mentor software engineers. You will work with a large variety of technologies and will be part of a fully DevOps & Agile team responsible for the full end-to-end delivery of web applications / microservices, including the infrastructure and production operations.
WHAT YOU WILL BE DOING
Co-architect the infrastructure and design for failure, including failure tolerance and self-healing by-design, as well as establishing clear scaling-out paths;
Design and implement robust, reliable, highly available, and scalable infrastructure/platform with solid monitoring and alerting capabilities;
Conceive, plan and implement innovative approaches to solve complex problems of diverse scope;
Evaluate, prototype, and benchmark new solutions;
Prepare and present technical concepts to internal/external audiences;
Develop and support usable and maintainable DevOps tooling for the engineering team;
Write clear and maintainable documentation of best practices, technical guidelines, and reference architectures;
Drive to team mindset to use GitOps, DevSecOps, and DevFinOps principles;
Design, standardize, and maintain the common libraries used in the team.
Build, Manage, and Operate multiple EKS clusters in multi regions;
Continuously optimize services on all layers (infrastructure, platform, software) for high availability, high reliability, and high performance;
Monitor all critical services, troubleshoot, and address problems as they arise (including any needed changes in code, topology, resources, or configuration);
Continuously upgrade, patch, and scan for vulnerabilities in all components at all layers;
Implement and maintain PCI compliance across the team;
Produce audit evidence for PCI audit;
Ensure the right balance between standardization, innovation, quality, and technical debt reduction, to be able to deliver the business value fast;
Define meticulously the platform SLAs through load testing, chaos testing, and disaster recovery process;
Ensure high quality through automated tests;
Be part of pager duty rotation;
Ensure the right balance between standardization, innovation, quality, and technical debt reduction, to be able to deliver the business value fast;
Mentor engineers and promote motivation.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
Degree in Computer Science, or equivalent experience;
Expertise in administering and scaling Kubernetes;
Relevant software engineering experience with at least one language (Go, Java, Python) along with strong coding capabilities;
Excellent code-debugging/optimization, analytical problem solving, and analytical thinking skills;
Proven track record of taking ownership of exciting problems and optimally delivering results;
Proven track record designing very secure, high available, multi-region, fault-tolerant, and performant distributed systems;
Strong understanding of distributed systems and microservice architectures;
Have a solid foundation in systems programming, computer science, and software engineering;
Strong Linux system administration and troubleshooting skills, including solid knowledge of how the various components work (kernel, CPU, memory, disk, network);
Experience with Infrastructure as Code tools (Terraform, CloudFormation) coupled with working in microservices environments;
Experience and proficiency in event-based and log-based monitoring systems (OpenSearch, Prometheus), deployment tools (ArgoCD, Gitlab-CI), and cloud computing (AWS);
Acute drive to automate, to constantly replace manual operations with automated solutions (GitOps);
Strong operational experience with supporting large-scale Payments systems and PCI audits, is a plus;
Strong prioritization skills and an ability to work autonomously, multi-task, and in a fast-paced, agile environment to resolve issues in a timely manner.
Experience working within the Finance Technology sector is preferred but not required.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Excellent organization and time management skills;
Ability to design and collaborate services development with multiple teams;
Ability to juggle and prioritize multiple projects simultaneously in a fast-paced environment;
Self-driven, proactive and have a positive attitude; able to operate autonomously and efficiently in an entrepreneurial setting;
Excellent communication, documentation, presentation skills, and ability to clearly articulate a solution and influence others.
NOTE: To work from a Ticketmaster office, full COVID-19 vaccination will be required subject to any legally valid exemptions.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the worlds largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If youre passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
