Summary of Position
Primary support contact for ACP Clinical, Revenue Cycle and Business Applications. Responsible for scoping, project managing, gathering specifications, conducting research, application builds and enhancements, testing and providing user support in accordance with ACP's policies, procedures, and business operations. Analysis and support is accomplished in a team environment.
Responsibilities:
Scopes and manages major enhancements (200 - 500 hours projects) and/or simultaneous minor enhancements (40-200 hour projects) in accordance to IT project standards and best practices.
Performs in-depth analysis of workflows, data, system details, and other technical issues associated with the application. Analyzes new functionality in releases to recommend how it should be used to prioritize and implement requested changes to the system.
Provides support of daily and ad-hoc requests regarding various applicable clinical and business systems. Troubleshoots problems and questions from end users. Ensures all system issues are logged, prioritized and tracked through the resolution stage while escalating critical issues to management.
Interfaces with key IT, clinical, business and operations staff to assist in the development of efficient workflows. Analyzes business operations as they relate to build decisions.
Participates in testing system enhancements (i.e. new modules, upgrades, product installs). Performs rigorous testing of new codes, templates, scripts, etc., to deliver high-quality end-user solutions.
Architects and delivers solution innovation for new services, to improve services or to lower costs, operating under deadlines and challenging workloads.
Ensures that current and future regulatory agency compliance standards are being adhered.
Provides project task oversight for system enhancements assigned to project resources. Coaches and mentors team members.
Escalates vendor issues for missed deadlines or deliverables.
Solves complex problems and develops solutions to tasks or projects which may be unique, using judgement and initiative.
Performs other job-related duties as required.
Qualifications:
Bachelor's degree in related field and applicable EPIC certification
Additional years of related experience may be considered in lieu of educational requirement
Multiple EPIC certifications
Project management certification
Minimum 5 - 8 years systems design and analysis experience including 2 - 4 years of in-depth EPIC experience
Expert user - Microsoft Office (Word, Excel, PowerPoint, Outlook)
Knowledge of Microsoft Project and Visio
Strong problem solving and analytical skills
Strong documentation skills
Familiarity with PC Hardware and software skills
Experience and knowledge of common clinical and revenue cycle workflows
Additional Information
Requisition ID: 1000000421
