Position Summary
The NA Services Business (NASB) has exploded in size, cultivating the best in class CTV ecosystem. The Technical Account Management (TAM) function in the NASB Partnerships Group has been tasked with managing an expanding list of content partners.
We are looking for an exceptionally sharp Sr Manager - TAM that will work as part of our Partner Management team with Top Tier Partner accounts at every stage of the partnership lifecycle, including but not limited to helping with on-boarding to the Platform, supporting new service launches, and integrating apps into exciting new APP features on the Smart TV Platform. In this role you will master the processes and frameworks leveraged via multiple cross-functional teams. You will apply both business and technical acumen in a fast-paced, ambiguous and innovative environment. Our ideal candidate possesses a passion to learn, sharp technical critical thinking skills, and is excited to be the trusted advisor for our Content Partners. In this role you will own the relationship from a technical standpoint, and will be the face of Samsung to the Content Partner and their development teams. You will have to advocate for the partner internally, seek collaborations and solutions, while also driving the business priorities to ensure the Partner is committed and executes new product feature launches. You will also represent the TAM team in various internal Special Projects, where the candidate must collaborate with other cross-functional teams to improve and create new processes for our Partners and other internal stakeholders.
If you enjoy a fast-paced environment, passion to learn, self-starter, solving and working complex initiatives, and navigating a broad scope that will be at the epicenter of our growing platform, come join us!
Role and Responsibilities
Working with Top Tier Content Partners, providing technical insights, operational support, and strategic account management (ie. on-boarding, program managing new service launches, SDK Q&As, QA process support)
Responsible for collaborating with the Internal team, to identify, align on, develop, and execute internal processes to make Account Management more efficient and effective.
Setting project goals and technical scope to meet business goals.
Holding weekly standup calls with Partners and HQ Counterparts to driveongoing efforts and track progress, and drive resolutions to mission critical issues. On-site support could be required at times.
Constructing Project Engineering strategies that deliver projects on schedule
Using Project Management or Agile tools to track project performance and delivery schedule
Conducting risk assessments for projects
Work cross-functional such as Business Development, Product, Quality Assurance, Customer Service, and other parts of the organization (including Korea HQ) to develop and execute business strategy, and prioritize product integration needs.
Working with the TAM and SQA teams on the Device Compatibility Testing process. Tracking progress to ensure new Model Year Devices launch with a full suite of apps. Working with Strategic Partner Managers (SPM) to strategize on key business objectives throughout the process.
Manage investigations into Platform related issues and working with Platform Team to help set the priority, verify firmware drops, and support the FW roll out process with Content Partners.
Pull device level logs as needed to support Engineering teams in issue analysis and investigation.
Skills and Qualifications
Minimum 8+ years of experience with a technology or content & media company in a technical or engineering role.
Ability to work within a startup environment and up to the enterprise level, Critical thinking for complex problems, and navigate enterprise cross functional teams, global organizations
Experience in Technical Project Management and working Agile practices
Familiar with Database feeds and functions
Passionate about App Design and macro media trends
Self-motivated, assertive, analytical, and comfortable working in a fast-paced environment
Mastery of Microsoft Word, Excel, and PowerPoint are a must
Effective communication and interpersonal skills
BA/BS required, MBA a plus but not required
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