Position Summary
Every role at Samsung presents a new opportunity to make a lasting, global impact. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. Were seeking innovators to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.
Join the Samsung family and be part of the team thats creating a better future
Role and Responsibilities
Position Summary:
The candidate is responsible for the day to day program management of devices and software in preparation for submission for technical acceptance. In this role they will drive daily activities necessary to prepare the device / software for necessary development and test activities, maintain schedules for submissions and approvals and coordinate and lead customer interactions and communications. In addition to the program management tasks, this individual will be the initial engineering representative for Samsung using technical knowledge to proactively interface with developers, test activities and carrier customers to understand and analyze any issues which arise during the development process and communicate with development team to resolve issues in a timely manner. Above all else, excellence in this role requires the desire and capability of acting with initiative.
Essential Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:
Maintain good stakeholder communication primarily with R&D teams, local technical and marketing teams, and carrier customers
Track and execute multiple project schedules, milestones and deliverables simultaneously, for executing wireless products via carrier approval process from pre-lab entry to technical acceptance/approval.
Work closely with software, hardware, UX, product management, and quality assurance teams, and use creativity to find solutions to technical and logistic issues.
Regularly communicate the project status and key issues to management.
Prepare daily reports which clearly identify any project risks along with corrective action plans and clear ownership.
Prepare and manage all hardware and software deliverables to the customer and work with development to ensure all required materials are available in advance to committed delivery date.
Identify and report all schedule risks along with clear corrective action plan and owners with sufficient lead time to maintain project schedule
Identify critical and urgent issues correctly and make corrective action items and/or recommendations to management and issue owners in timely manner
Use technical engineering knowledge and experience to understand customer applications, test cases, and requirements.
Lead other team members and provide necessary guidance for better efficiency and effectiveness
Drive the project approval process for assigned carrier from product introduction to launch. Ensure all testing is completed (either leveraged from parent device or new), programmatic and technical issues are resolved, and HW and SW deliverables
Address and drive to resolution all post-launch market issues reported by their carrier and internal parties. Work with post-launch team to resolve technical issues. Work with R&D SW team to plan and execute regular software updates to introduce new features / capabilities and resolve identified issues.
Resolve technical issues reported by the carrier during the device certification process. Report and track issues with appropriate R&D teams, work with carrier test engineers to replicate failures and collect appropriate data and logs for analysis by SMEs. Relay issue status to carriers and negotiate scope and timeline to provide fixes.
Attend regular product reviews and represent all device delivery schedules, open issue investigations and plans for device software maintenance releases
Understand technology roadmaps and manage commercialization and launch of new features for their carrier. Manage new technology and feature trials for assigned carriers.
Skills and Qualifications
Background/Experience:
(Minimum qualifications required to perform this job)
Degree in Engineering, Computer Science or related field preferred with business or program management focus.
5 years experience in program management of consumer electronics or software development projects with 5-10 years overall experience in the telecommunications or software development engineering
Experience must include:
Strong technical background and experience working with customers in Wireless products area
Experience working with embedded consumer products
Working experience on Wireless Carrier certification is Plus.
Android or handset development experience a plus.
Project/Program Management of software and hardware products is plus.
Develop and maintain excellent technical skills including proactive, customer service oriented working relationships with all appropriate levels within and outside the company.
Plan, organize, and prioritize multiple engineering support assignments and projects as directed by the manager of the group and/or other departmental officers.
Read, interpret and act on very high level of proper understanding of technical documents, engineering test materials and related documents based on corporate engineering standards and philosophy.
In customer service related situations demonstrate high competency level in communication skills using both oral and written modes for internal and external personnel at all management and staff organizational levels for both persuasion in sales decision activities and/or the communication of technical information. Must be able to communicate in writing, through email and reports, or orally complex technical matters to an audience that may include less technically oriented listeners.
Work independently and in a team environment in order to achieve personal and team goals and complete assignments within established time frames. Tasks are guided by clearly defined objectives and functional direction with an implied knowledge of task alternatives and decision making experience.
Skills and knowledge to test and evaluate new Wireless Products, including the verification of product features by simulation and/or reproduction of errors and complaints of Wireless products.
Must be able to read, analyze and interpret technical requirements and procedures
Fluency in both Korean and English is highly desirable
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COVID-19 Vaccine Mandate
Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969, Samsung Electronics has grown into one of the worlds leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).
