AT&T Global Public Sector is a trusted provider of secure, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.


AT&T is a prime contractor on the SITE III IDIQ program for the Department of Defense. AT&T won the SITE III IDIQ in 2021 and anticipates award of a large enterprise IT WAN Task Order in 1st quarter FY 2023. For the Chief Information Office (CIO), the Task Order provides IT managed services for a Government TS/SCI network modernization program focused on specific technologies and hardware needed to operate the wide area network, or highway, that enables TS/SCI communications.


AT&T has an opening for a Tier 1-2 Operations Cell Service Desk Support to operate monitoring tools and solutions to provide near real-time visibility of the health and performance of all WAN systems.


**Duties/Responsibilities:**


+ Operate monitoring tools and solutions to provide near real-time visibility of the health and performance of all WAN systems

+ Remotely monitor, administer, and troubleshoot network, encryption, VTC, and other devices across the network

+ Communicate changes in health and performance of all designated systems across the WAN to the Contractor and Government Program Managers, POCs, and other designated recipients

+ Create tickets within the Government identified ticketing system whenever an incident occurs. Create an incident report to resolve issues with the customer.

+ Create an After Action Report capturing all data associated with any issues related to the network or conference event

+ Generate reports and briefings detailing network and VTC operations, including incidents, performance, health, and other analytics.

+ Pro-actively identify, classify, report, and resolve network faults and degradations in coordination with Tier 3 network support and other personnel as required

+ Engage and coordinate with outside Agencies, such as DISA and others, to track and resolve network service issues.


**Required Clearance:**


TS/SCI with poly (#ts/sci) (#polygraph)


**Required Qualifications:**


Candidate must have a total of 6 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 6 years of work history OR an Associates and 4 years, a Bachelors and 2 years, a masters and 2 years of relevant work history


**Ready to join our team? Apply today!**
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status