The Global Functions Technology ( **GFT** ) Engineering and Architecture Practice ( **EAP** ) is an organization which focuses on ensuring architectural cohesion and delivering common, cross-functional capabilities for our Line of Business Technology organizations (Finance, Risk, Compliance and Human Resources). The GFT EAP reports jointly into the Head of Global Functions Technology and the CTO for Enterprise Operations & Technology.


Within GFT EAP, there will be a new sub-organization to drive User Experience (UX) across GFT. The roles in that team are equal parts strategist, execution driver and change agent.


For this position, we are seeking a **Head of UX** to lead our UX center of practice (CoP) within Citis Global Functions Technology organization.


The **Head of UX** is a highly visible and impactful position that will serve to establish and scale GFTs UX Practice. Along the way you will work to grow our nascent UX practice, while serving as a central voice for UX standards, process, tooling, governance, consistency and hiring across GFTs global footprint. In addition, you will coach our UX individual contributors and leaders on UX best practices in concert with our large-scale Agile transformation, currently underway.


**Responsibilities:**


+ Overall responsibility for all aspects of UX for a large Business Group or Division

+ Build, develop and retain a high quality team, coaching and developing managers and senior designers effectively.

+ Provide close partnership for senior business stakeholders and development heads to deliver world-class experiences

+ Budget and resource management, and overall program management for the group

+ Create an effective team structure, engaging 3rd party partners if needed, to provide scalability and flexibility to cope with fluctuations in demand

+ Establish governance to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division.

+ Hands-on design and thought leadership with your teams, coaching, mentoring, and developing their design skills and practices to ensure the highest quality designs.

+ Direct engagement with clients whenever necessary and possible

+ Regular, transparent communication of status and metrics to management and stakeholders

+ Continuous seeking of opportunities to make improvements to team efficiency and process

+ Keep up to date with the latest UX practices, innovations and tools

+ Ensure all designs comply with ADA/WCAG standards for accessibility

+ Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed

+ Identify and articulate design and technical conflicts between senior stakeholders and partners, and drive resolutions, always championing the user

+ Evangelism to get broad and strong buy-in to the benefits of UX

+ Contribute to the wider UX community of practice

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


**Qualifications:**


+ 12+ years of relevant experience in Information Technology

+ 6+ years successfully leading UX design teams

+ 6+ years experience with project management

+ 5+ years experience with professional design tools e.g. Sketch, Invision, Figma, AdobeXD, Axure

+ 5+ years experience with agile methodology

+ Ability to partner directly with senior business stakeholders or clients, and speak their language

+ Exceptional communication and presentation skills

+ Skilled at working with third party service providers

+ Experience in affecting large culture change

+ Financial services knowledge or experience

+ Practical knowledge of software development


-------------------------------------------------


**Job Family Group:**


Technology

-------------------------------------------------


**Job Family:**


Digital Design Engineering

------------------------------------------------------


**Time Type:**


Full time

------------------------------------------------------


Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


-----------------------------


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.