Head ofAnalytics Strategy & Adoption
Chubb is the worlds largest publicly traded P&C insurance company and a leading commercial lines insurer in the U.S. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. We combine the precision of craftsmanship with decades of experience to conceive, craft and deliver the very best insurance coverage and service to individuals and families, and businesses of all sizes.
Chubb is also defined by its extensive product and service offerings, broad distribution capabilities, direct-to-consumer platform partnerships, exceptional financial strength and local operations globally. The company serves multinational corporations, mid-size and small businesses with property and casualty insurance and risk engineering services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and specialty personal insurance coverage; companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members; and insurers managing exposures with reinsurance coverage.
Description :
Chubb is seeking an innovative Head of Analytics Strategy & Adoption to oversee the process of deploying best-in-class analytics assets to a variety of business users for its North American Insurance operations. North America Insurance is Chubbs largest division comprising commercial and consumer P&C insurance businesses in the United States, Canada and Bermuda. The successful candidate is a proven leader with expertise in analytics product management, analytics asset management, and asset release management, oversight, testing and measurement. This leader will have a solid understanding of analytics processes, work across analytics and technical teams to advise on solution deployment plans and help to create user led business requirements, product / asset design, and facilitate the delivery of developed assets into our business ecosystem. As the company continues to undergo its digital transformation, the successful candidate should have significant experience in enterprise data and strategic analytics practices. As part of the North America Data & Analytics team, you will be a key business partner, working collaboratively with business unit leaders to achieve ambitious business plans, deepen customer and business partner relationships, IT partners, and vendors to ensure we maximize the investments made, as well as gaps that need attention. This role will be a key to supporting analytics asset development and end-user integrations, into digital applications, in the N.A. business. This role will require exceptional collaboration and influencing skills as well as a strong background in strategy development, with the ability to frame options for decision making in keeping with enterprise objectives. A strong understanding of analytics processes and how they can be applied to add value to business processes is required. Strong understanding and familiarity with end-users needs to drive requirement and asset development discussions. Exceptional project management skills; with a focus on develop user-friendly assets, and a solid understanding of UX design concepts and design thinking.
Reporting:Interim reporting to: Executive Vice President, North America Data & Analytics
Responsibilities:
Facilitate the effective deployment of analytics services and assets into the business
Responsible for the leading asset design (UI, UX, design thinking, etc.) and determine appropriate metrics to measure adoption
Development and implementation of value tracking and realization process
Work directly with the Data Science teams to review the work and ensure it meets the needs and requirements of the business units
Work directly with orchestration and deployment team to ensure effective hand-offs
Provides visibility and input where appropriate to the North America Head of Data & Analytics product owners, and product lines teams to ensure strategies and work are appropriately linked
Track and report out to senior management on the progress of analytics programs under management
Explore the question behind the question and identifies actionable solutions to the underlying problem
Support the strategic definition and alignment, programmatic project and change management; transforming data into (and communicating) actionable insights, and translating end customer needs into business priorities/actions
Oversight for the process orchestration of process pertaining to requirements (business, functional, technical) development and work plan design across multiple teams, including Chubb Group Analytics teams
Serve as a key advisor on the design of analytics applications (including models and APIs) and the inputs required and suitable work plans for building business-facing assets
Serve as Central point of connectivity between NA Analytics and Global Analytics for asset deployment planning and ensure the connectivity to end-user needs
Responsible for transitioning requirements to global analytics team and the NA asset development team
Advise on the design and execution of POCs and MVP intended to prove long-term value to the business
Key owner of the process to determine the relevant success metrics and KPIs that will serve to measure outcomes once assets are productionized
Responsible for testing of new analytics solutions once productionized
Review and assess work progress across NA and Global teams
Advise NA Data and Analytics Leadership, as well as other leadership teams, and recommended strategies and priorities around in-flight initiatives and assets to be developed relative to Chubbs strategy and intended business outcomes
Ownership of the NA strategy and process for how analytics assets get productionized across Field Operations and all NA Divisions
Support the interpretation and distillation of machine learning/AI concepts and outcomes to enable business unit leadership to set strategy and drive operating results
Support the delivery of large projects into production, overcoming implementation hurdles, partnering with underwriting, operations, and IT
Provides visibility and input where appropriate to the North America EVP of Data and Analytics and product lines teams to ensure strategies and work are appropriately linked
Track and report out to senior management on the progress of analytics
Stay current on the latest technology relative to ensure and digital consumption leading practices; contemplate how these can be applied within the North America organization
Skills
Ability to build support, agreement, or commitment for ideas presented
Ability to express concepts, ideas, opinions, and conclusions, so that others understand or are persuaded to act
Ability to influence people and resources to ensure timely completion of tasks that meet quality standards
Data-driven decision maker; able to complete thorough research and investigation, yet quickly make decisions and present findings
Deep experience in facilitating delivery of developed assets into the business landscape
Deep experience in providing data driven consultation (either internally or as an external consultant) to business unit leaders in relatable terms that enable those leaders to drive a future facing strategy as informed by data
Excellent interpersonal skills to build relationships with cross-functional and remote teams, at all levels of the organization
Excellent interpersonal skills to build relationships with cross-functional and remote teams, at all levels of the organization
General understanding of analytics processes and how they can be applied to add value to business processes
Understanding of analytics applications and processes
Qualifications
7+ years of experience strategy, change management, transformation, business process management, or data and analytics as a leader
Bachelors degree or equivalent in work experience
Experience in building support, agreement, or commitment for ideas presented
Exceptional project management skills
Experience in working in organizations with disparate data sets
Experience working across business, technical, IT, Digital and Operations teams to influence decisions and drive outcomes
Fully capable of working collaboratively with senior leaders as well as with external executive business partners
Strategic thinker with ability to frame options for decision making in keeping with enterprise objectives
Strong communication skills both verbal and written. Must be able to present complex issues in a manner that is easily understood by a non-technical audience
Strong executive presence and the ability to make effective presentations to large and small groups at all levels
Strong executive presence and the ability to make effective presentations to large and small groups at all levels
Strong understanding and familiarity with end-users needs to drive requirement and asset development
Track record of building high-performing teams that can work in ambiguous environments
Strong understanding of Agile Methodologies
