Journey Lead Datacenter Networking
Location Anywhere in US
REQ CREATED:
Description
In this critical role, you will define and shape the customer experience adoption journey across global geos, buying programs, architectures, solution domains, use cases, products, platforms and systems. Further to this is the ability to develop customer centric high-level capability roadmaps outlining the key areas of value realization that will lead to a frictionless renewal managing the customer experience. As the journey manager you are the owner within the business of driving the adoption experience.
Detailed tasks would include:
Partnering with our product management organization as they build detailed use case journeys to connect the dots across the architecture
Auditing and mapping of the customer adoption journeys across all media and routes to market for the Datacenter Networking solutions.
Act as the glue between different elements of Cisco to enable the frictionless renewal for the customer
Optimizing, testing and validating existing customer adoption journeys, implementing multi-variant testing programs, and using customer insight and data to refine the customers journey to value realization and renewal
Work in strong partnership with the architectural insights role to link the adoption journey with performance insights as well as our lifecycle content development team to ensure customer effort scoring is measured in our digital experience answering: Are we making it easier for our customers to find answers to their questions with the material we are making available digitally?
Contextualize, prioritize, and understand feedback related to the journey and supporting assets
Connect with BE, Lifecycle Success & others on evolution of journey, value messaging & proximity to product
You are a connector correlating insights across many functions to dramatically impact the timeliness for completion of bringing on new programs
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything people, process, data and things and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
