In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity-not just answers-in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll , you'll contribute to a supportive and collaborative work environment that empowers you to excel.

As the Managing Director, Enterprise Services, you will be responsible to drive key business decisions, deliver on strategic initiatives and identify value-creation opportunities across the business. You will coordinate multiple teams and work closely with senior leadership from Finance, HR, Sales, Marketing and other functions to identify and solve complex business and technical problems. You will partner with Product Owners to develop strategies to establish and grow our products around the globe.

RESPONSIBILITIES :

• Mentor, grow and provide direction to the team of enterprise developers and administrators responsible for building and maintaining our business solutions, including MS Dynamics, Oracle HR, Salesforce and other integral 3rd-party applications

• Prioritize projects and daily work for the team based on company goals, KPIs, stakeholder needs, resource constraints, and technical interdependencies

• Accountable for day-to-day operations and performance of enterprise applications. Ensure comprehensive stability of infrastructure and applications. Proactively manage and deliver expected service levels to avoid business disruption

• Manage vendor and contractor relations, negotiations, and procurement for assigned area(s)

• Collaborate with fellow leaders on the strategic vision for Snagajob's technology platform and operational processes

• Build strong relationships with Sales, Operations, Marketing, Finance, HR and IT teams to ensure alignment and drive technology strategies and initiatives

• Understand the business and technical dependencies that exist between and within business functions and systems

• Support end user training and drive adoption of new systems

• Partner with the Security team to ensure established security policies, standards and procedures are being executed across Snagajob's technology landscape

• Identify opportunities to enhance manual business processes

• Drive automation of legacy/manual systems and processes

• Leverage machine learning/AI to enable Robotic Process Automation

REQUIREMENTS :

• 15+ years experience in Operations, IT, Finance, or Project Management

• Experience with people management, ideally with prior experience within and supervising geographically distributed teams

• Experience implementing Enterprise Resource Planning (ERP), Human Capital Management (HCM) and Customer Relationship Management (CRM) systems or other large platforms managing business activities such as finance, accounting, procurement, project management, risk management and compliance

• Excellent knowledge of common operational business process (ex, record to report)

• Significant prior experience interfacing and liaising between business and technical teams to develop strategies, gather requirements, estimate projects and report progress.

• Proven track record in deploying large scale technology solutions

• Experience leading inter-organization change to increase efficiency through the implementation of technology

• Knowledge of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management

• Agile - Scrum/Kanban experience supporting both project development and support organization deliverables

• Ability to develop and maintain credibility with executives, peers, stakeholders, and employees and articulate system nuances to users of all levels

• Committed to perpetual improvement; actively explore, recommend, and implement improvements to Snagajob's business processes

• Ability to negotiate and manage vendor relationships

In order to be considered for a position, you must formally apply via careers.kroll.com

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

All employees must comply with Kroll's mandatory vaccination policy, subject to all applicable federal, state, and local laws.

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