Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
Working Arrangement
Hybrid
Job Description
The new position is responsible for managing digital transformation initiatives, automating existing manual functions as well as streamlining and automating data used to support product marketing collateral, content and digital properties.
This is an exciting opportunity to join a dynamic team that is embarking on significant digital change. We are seeking a highly creative, technical, problem solver to help shape the future state and build a robust automated platform that is poised to manage future growth.
Responsibilities:
Lead digital and data transformation projects to build end-to-end process automation for product marketing collateral, proposals and web properties for Manulife Investment Management and John Hancock Investment Management.
Bring deep data knowledge, robotic process automation and machine learning experience, combined with a solution mindset to recommend new ways to drive more efficient and automated processes.
Define future state data architecture in partnership with technology and digital teams.
Collaborate with key partners in technology, operations, digital, compliance, client portfolio management and external vendors to establish roadmap for data and process automation.
Drive solution workshops and establish project plans with KPIs to measure success.
Displays an ability to manage multiple automation initiatives in parallel, measuring workload requirements of active projects against assignments and work schedules to ensure high utilization rates among stakeholders and team to address capacity concerns.
Exceptional communication skills. Strong ability to manage stakeholder communication with regular reporting, identifying where issues need to be escalated to resolve.
Assumes ownership of delivery with a sense of urgency and ensures roadblocks are solved or escalate quickly.
Change agent who challenges status quo and seeks solutions.
This role may be required to assume additional responsibilities as required.
Knowledge/Skills/Competencies/Education:
5-7 years project management and data/digital automation and transformation related experience, with at least 2 years' experience working within/for a Financial Services firm. Institutional investment knowledge and experience a plus.
BA/BS degree or equivalent experience (Computer Science or Engineering degree preferred)
Deep understanding of data mapping and experience implementing robotic process automation (RPA), machine learning and / or AI tools
Strong autonomous decision-making skills with ability to work independently and collaboratively in a role with significant impact on client interaction, both internally and externally within a global organization
Proven experience redesigning processes and implementing automation
Technical knowledge and proficiency in robotic process automation (RPA) and optical character recognition (OCR) tools, in addition to Microsoft Office (Visio, PowerPoint, Excel).
Highly analytical with expert problem solving skills
Ability to work under tight deadlines while managing a large volume of work in a fast-paced environment
Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock and Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
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