What You'll Do?
Do you have a reputation for being highly technical? Are your peers in awe of your logical troubleshooting skills? Could you be described as having an innate passion for driving improvement? If so, then Ciscos Server Virtualization support team seeks you!
As an engineer in the Technical Assistance Center (TAC), you would work on problems at a deep technical level not normally experienced in a typical enterprise environment. Products supported will include the Unified Computing Systems (UCS) server line, management software, virtualized switched, hypervisors, server operating systems, and a cutting-edge cloud solution. You would be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.
Who You'll Work With?
Our team is the primary face of Cisco support to customers and partners. Youll get to work with a wide variety of individuals and partners that seek your technical support. The global set of engineers within the Server Virtualization TAC are a trusted resource of technical knowledge. No one can know it all, so you will aid one another according to areas of expertise. Given the wide array of products Cisco has, cross-technology collaboration is also encouraged. We interact with many other departments internally such as account teams, developers, supply chain, professional services organizations such as Advanced Services, and many more. We are well-connected, which means there is the ability to learn and influence continually.
Who You Are?
You will be a vital part of our team and your abilities include working knowledge of networking industry products and protocols. You have crisis management skills and can handle critical customer issues/problems. Utilizing a vast number of resources provided to identify and resolve issues before engaging subject matter experts/technical leads is how you roll.
You can create Methods of Procedure (MOP) and action plans for post-sales projects.
You have also utilized a technical service lab to recreate and resolve customer issues.
Enjoy contributing ideas of how we can improve as a team, automate processes/tasks, and are willing to test ideas and mentor colleagues and/or customers via presentations or documentation (technical tips, etc...).
You understand the importance of identifying and submitting software defects to improve product quality.
Beta Support - drive successful new product introduction in partner labs and customer live network.
Perform ad hoc analyses and tasks as assigned
Required Skills
You have achieved 8+ years experience or graduate school equivalent in the telecom industry.
Your knowledge of Linux/Solaris/Unix on x86 server platforms is second to none.
Are comfortable working in Virtual environments such as VMWare, KVM or Hyper-V
Have a solid foundation in IP-related protocols including TCP/IP, UDP, VLANs, and general Routing and Switching protocols.
You are a guru in the Linux environment
Experience with scripting and automation tools/languages
Clearly understand Virtual Network Functionality
Strong written and verbal communication skills.
Experience with high availability service provider or data center environments and provided Remote Customer Support
You are work experience includes System Design, Configuration Management, Development and Deployment of virtual services in multiple environments
Are comfortable working in Virtual environments such as VMWare, KVM or Hyper-V ( Can include Redhat or Suse)
Desired Skills:
An associate degree or military service will also be considered.
Cisco, Microsoft, and VMware Certifications. (Redhat or Suse certifications)
HP, IBM, or Dell server support.
Specific knowledge of products within Ciscos Collaboration, Data Center, Security, Voice, Wireless, Routing, or Switching portfolios.
Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting, etc.)
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.
