The Tech & Net Build Sr Specialist is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.


**Responsibilities:**


Seen as a trusted and expert advisor with a consultative mindset by clients.


Maintains a client first culture among the team through partnership, open dialogue and transparent feedback.


Subject Matter Expert; Coordinating all related technical integration and external project related activities. May act as the primary interface/project manager to client


Coordinate set-up, testing and client training for integration activities


Ensure client expectations are managed and client is satisfied throughout the implementation phase including seamless transition to Service/ Ops/Product Support


Work collaboratively within Implementation group as well as with other functional teams such as Product, Tech, and Operations


Share and interpret host to host file (ISO XML, NACHA, SAP IDOC etc.) and API specifications including Payment and Country Rules with client technical resource team for complex payment types


Work with clients to establish host to host connections using SFTP, SWIFT, AS2 protocols


Develop strategic relationship with Tech, Product, Operations and Service partners.


Support the development of Business Requirements Documents (BRD), Statements of Work/PIDs, and other project documentation.


Problem solving approach to resolve conflicts within POD or with partners outside of PODs


Identify trends, perform root cause analysis and implement preventive and corrective actions


Adherence to implementation methodology and policies; fully understand and comply with all audit, regulatory and compliance directives


May be required to support onsite client meetings, including RFP presentations, engagement initiation and steering reviews


**Qualifications:**


6-10 years of relevant experience leading multi-stakeholder projects or onboarding external partnerships


Experience in Technical implementation or development experience with treasury products and/or services


Experience in client facing API integration a plus


Experience in connectivity protocols like SFTP, SWIFT and AS2 is preferred


Project management/ implementation experience (agile/scrum certification is a plus)


Very good understanding of host to host file formats like ISO XML, NACHA, SAP IDOC is preferred


Solid customer-facing skills (internal and external)


Strong desire to learn via exposure to new products/ practices


Very effective communication skills (both speaking & writing)


High standard of organization


Ability to quickly learn/absorb new information


Ability to communicate some technical details to non-technical users


Ability to handle multiple many projects simultaneously


Independent and self-motivated


Open to new ideas


**Education:**


+ Bachelors/University degree, Masters degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


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**Job Family Group:**


Implementation

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**Job Family:**


Technical & Network Build

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.