Production Services Specialist
Chandler, Arizona;Plano, Texas
**Job Description:**
Production Services Specialist:
Provide 7 x 24 Incident and Problem Management support of GBAM Platforms. Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards based methodology. Leads formal and informal Post Event Problem Reviews, coordinates delivery dates, define action items, and pursue issues to
closure for problems that occurred for all P1, P2, or P3 client impacting incidents. Ensures that all stakeholders are sufficiently involved in the Problem Management
process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production
environment. Keep current with emerging technologies and lead implementation efforts as applicable.
Required Skills:
+ The individual will be responsible for supporting application that uses technologies including, but not limited to PEGA. The ideal candidate would be someone who can collaborate easily and effectively with a large set ofstakeholders, has the required hands-on technical skills to troubleshoot and resolve simple to complex issue using these technologies
Responsibilities
+ Support applications PEGA technologies
+ Participate in all stages of ITSM process (Incident,
+ Problem, Event and Change Management
+ Debug code to locate reported bugs and issues
+ Provide Level 2 production support for application issues
Requirements
+ Some PEGA application experience
+ Good experience in trouble shooting PEGA. Experience with .net application a plus, but not required.
Desired Skills:
+ Strong PEGA application experience
+ Good experience in trouble shooting PEGA based applications - Experience working with business owners of applications, process and project experience a plus
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
0
**Job Description:**
Production Services Specialist:
Provide 7 x 24 Incident and Problem Management support of GBAM Platforms. Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards based methodology. Leads formal and informal Post Event Problem Reviews, coordinates delivery dates, define action items, and pursue issues to
closure for problems that occurred for all P1, P2, or P3 client impacting incidents. Ensures that all stakeholders are sufficiently involved in the Problem Management
process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production
environment. Keep current with emerging technologies and lead implementation efforts as applicable.
Required Skills:
+ The individual will be responsible for supporting application that uses technologies including, but not limited to PEGA. The ideal candidate would be someone who can collaborate easily and effectively with a large set ofstakeholders, has the required hands-on technical skills to troubleshoot and resolve simple to complex issue using these technologies
Responsibilities
+ Support applications PEGA technologies
+ Participate in all stages of ITSM process (Incident,
+ Problem, Event and Change Management
+ Debug code to locate reported bugs and issues
+ Provide Level 2 production support for application issues
Requirements
+ Some PEGA application experience
+ Good experience in trouble shooting PEGA. Experience with .net application a plus, but not required.
Desired Skills:
+ Strong PEGA application experience
+ Good experience in trouble shooting PEGA based applications - Experience working with business owners of applications, process and project experience a plus
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22071210
Band: H5
Manages People: No
Travel: Yes, 5% of the time
Manager:
Talent Acquisition Contact:
Danica Afutu [C]
Referral Bonus:
0
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