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Office Clerk/Administrative Assistant - Security Operations
What you will be doing as an Office Clerk/Administrative Assistant:
Monitor various Security related email boxes investigating and responding to customer and employee questions, concerns, and allegations of violations of the Code of Conduct and the law
Perform duties as required and work on assigned projects as directed by supervisors or manager
Handle escalated issues from an analyst, supervisor, or manager in a courteous, professional, and expeditious manner
Escalate issues to analyst or management team as appropriate
Follow established processes and procedures and use department Job Aid to find solutions to problems
What you will bring to the table as an Office Clerk/Administrative Assistant
Excellent interpersonal, communications, analytical problem solving and critical thinking skills
Must be able to make critical, independent decisions in volatile and emergency life threatening situations with minimal supervision
Excellent computer skills, including a working knowledge of Google, Gmail, GSuite, Windows, Excel, Word, Outlook, and Adobe PDF files
Multitasking
Strong customer service skills (speaking on the phone in a professional manner0
Strong professional writing skills
Desired - Good working knowledge of wireline and wireless process and systems
Desired - Ability to read and understand department specific material
Associates degree, Bachelors' degree, or equivalent work experience
Position requires strict adherence to confidentiality as well as protecting the identity of callers, clients, as well as company assets
What you didn't know about us:
Competitive salary
Health, Dental and Vision Benefits
Short/Long Term Disability and Critical Care/Illness Protection
Life Insurance and Retirement Plans
Employee Assistance Program
With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law .
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
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