Fevrok logo
AVP, Business Workflow SDLC Operation Analyst
3 years ago

AVP, Business Workflow SDLC Operation Analyst, Enterprise Scenario Group


The Risk Portfolio & Process Management Team is a function under Market Data Management and Production Integration Team within Enterprise Scenario Group accountable for designing and delivering the effective solution enhance/re-engineer risk processes. This team supports the enhancement works including architect designing for Enterprise Scenario Group and Market Data Management.


The Enterprise Scenario Group, a part of Citi Risk CRO for Finance Group, is accountable for managing the centralized scenario model development, scenario variable inventory management, process architect and management.


**AVP, Business Workflow SDLC Operation Analyst, Enterprise Scenario Group**


This position is responsible for Appian workflow production process support, a part of FinCRO Appian workflow central production functional support team.


**Responsibilities:**


+ Support Appian workflow production operation.

+ Support the set up the production support process.

+ Document/update the operation procedure doc.

+ Responsible for L1 and L2 support.

+ Collaborate with L3 support (infrastructure support and Appian dev support).

+ Support UAT and production deployment.

+ Prepare release communication.

+ Prepare user guide.

+ Interact with workflow end users to respond swiftly and effectively.

+ Effectively track and explore remediation.

+ Daily and weekly review production support status and issues that need to be escalated.

+ Collaborate with Operation Support Team in US EST zone to ensure 24 hour production support coverage.

+ Integrate codes and collaborate with the developers.

+ Merge requests.

+ Branch creation for the code check-in.

+ Build the codes leveraging Jenkins.

+ Deploy packaged codes using BMC RPM.

+ Identify the root cause of any failures in the build.

+ Resolve issues from the failed steps.

+ Setup the CICD pipeline to automate the Test cases.

+ Track all the change request tickets for every deployment.


**Qualifications:**


+ Requires a bachelors degree.

+ 2+ years of business operation and customer service experience.

+ Knowledge and working experience of ServiceNow, workflow operation.


+ Ability to build strong client relationships / business partnership, and to thrive in uncertainty.

+ Ability to pay attention to detail; be able to respond quickly for issues raised by the end users; and effectively track the issues collaborating with other teams to resolve them or escalate them properly.

+ Must be a self-motivated, self-starter who can independently handle tasks with little oversight.

+ Strong organizational and communication skills with the ability to study and familiarize Citigroups framework including policies, standards, procedures, guidelines and training to provide optimal business solutions.

+ Technical writing skill and experience.

+ Citi Production Support or Technology Operation experience is a plus.

+ Hands-on experience with Bitbucket.

+ Proficient with git and git workflows

+ Working experience on Jenkins and BMC RPM

+ Knowledge on Unix, shell script

+ Experience on Automation pipeline

+ Problem solving attitude and experience

+ Working knowledge of database and SQL

+ Cloud service platform knowledge is a plus


-------------------------------------------------


**Job Family Group:**


Project and Program Management

-------------------------------------------------


**Job Family:**


Program Management

------------------------------------------------------


**Time Type:**


Full time

------------------------------------------------------


Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


-----------------------------


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

©2025 Fevrok. All Rights Reserved.