The key objectives are to originate new sales for clients, cross-sell TTS products and services to deepen wallet penetration in country and the network, revenue realization and expansion, enhancing customer experience and driving customer satisfaction, innovating and driving thought leadership and brand building.
Objectives: To meet the primary financial goals as per business plans through sales and structuring of TTS solutions across Local Corporates, Multinationals for both their country and global opportunities. Lead strategy, thought leadership, innovation, execution and client relationships for the country and global names.
Core Responsibilities:
+ Identify different buying centers across companies and work towards forging a productive relationship across key/large/complex customers at Treasurer/CFO/Business Head levels in the customer organization.
+ Be recognized as a thought leader in the industry and work with customers to provide an enabling solution, 1st to market, in an evolving business environment.
+ Leverage the domestic and overseas network for MNC flows, including travel to some of the key buying centre locations/regions along with Coverage, TTS & Markets partners
+ To bring special focus and growth through the ecosystem approach and identifying and winning in high potential segments like e commerce, FMCG, Tech etc. Developing client centric industry specific solutions and pitches to sharpen engagement with clients.
+ Aggressively grow market share in the network through various corridor flow initiatives across cash and trade by leveraging global & regional teams. Derive value and growth through the One Citi collaboration initiative.
+ Be a leader in innovation & digitization, and uptier client engagements through co-creation and collaboration including open mindset on collaboration with fintecs.
+ Build a versatile, global and resilient team. Provide supervisory support and guidance to Country Solution Sales and Global Solution Sales supporting the portfolio.
+ Lead initiatives including client events, ecosystem and industry focused collateral and our social media strategy that help our Transaction Banking business in deepening client relationships, strengthening the Citi brand as an industry thought leader, etc. Also contribute to growing the India business through strategic thinking, and taking-on specific and focused initiatives.
+ Build productive working relationships with partner groups across regional/global sales teams, product, operations & technology, legal, compliance, coverage and market teams. Be involved in cross-functional workgroups to ideate and implement actions that improve customer experience with Citi TTS
+ As the team-leader of a client facing unit, be the one that contributes actively to generation of new product/solution/marketing ideas that allow Citi to continue to be at fore-front of market-first solutions
+ Innovation focus, work with the innovation team to co-create solutions with clients, capitalize on partnerships with Fintechs to deliver differentiated solutions to clients
+ Use innovation and technology as a retention strategy for large defense clients and to gain access to new prospect clients
+ Establish strong relationships with key digital and innovation stakeholders at clients end
+ Coach and mentor the sales team, drive a culture of inclusion, encourage the team on initiatives
+ Drive sales excellence, uptier Sales team through training, joint calling with senior leadership team
+ Work on always bettering voice of employee, ensure continuous feedback and career discussions
+ This job needs the incumbent to possess specialized product knowledge in Cash and Trade across Corporate segment. The complexity of the job arises from Impact of regulatory guidelines and restrictions; Credit linkages; and Leveraging existing business.
+ Maintaining customer relationships across diverse functions like Accounts, Treasury, Marketing, Purchase, IT & HR
+ Managing a Product Mix of all cash and trade products and all the new offerings and customizations that are/shall-be introduced in the market.
+ Manage customer expectation with the existing resource base. To ensure customer confidence despite instances of error-prone delivery due to resource capacity constraints both in terms of people as well as system.
+ Increasing customer volumes/revenues in a fiercely competitive and dynamic environment. SWAT vs competition to combat threat.
+ Developing personal rapport with customers. As a result, become the first point of escalation on any issue. Become a thought leader and advisor
+ Knowledge depth within the cash and trade organization, for value-adding beyond ones normal scope of activities on an ongoing basis.
+ Promote team involvement in Process and Change Management within the myriad of existing regulatory constraints.
+ Manage risk and compliance needs and requirements
Education:
MBA / CA / Other relevant qualification
Experience:
Minimum 12 years relevant experience in the field of transaction banking or relationship management in cash and trade
Skills:
+ Ability to quickly understand cash and trade product propositions, business drivers, policies, customer needs and market and competition
+ Selling, Interpersonal and Communication skills for effective, quicker and superior presentations, pitches and conversions
+ Demonstrate thought leadership. Ability to create longer term, content trust and advisory based relationships will all the customers in the portfolio
+ Managing effectively, the success transfers from TTS regional cash and trade sales teams.
+ Work with industry focused teams in the region and globe, leverage their relationships with RTCs and HQs to drive growth of multinationals
+ Work with the network teams for outbound flows of going global clients to key geographies such as US, WE, Latam, Africa
+ Leverage the power of the network for peer benchmarking, treasury advisory, data analytics and connectivity solutions
+ Analytical skills - to evaluate various alternative solutions to customer needs.
+ Accounting background with good aptitude.
+ In-depth knowledge of regulations, market practices and bank operations
+ Innate leadership ability to galvanise resources across units
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**Job Family Group:**
Institutional Sales
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**Job Family:**
Solution Sales
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**Time Type:**
Full time
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